Strativity

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Press Releases

New Independent Report Cites Strativity’s Journey Mapping Methodology

Posted: Oct 28, 2014 by Katie Kazmierczak

Hackensack, NJ (PRWEB) October 28, 2014 Expertly executed Journey Mapping acknowledged as the cornerstone of successful customer experience innovation. Strativity Group, a global customer experience transformation firm, is listed in the October 2014 Forrester Research, Inc. report, The Seven Steps […]

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Strativity Unveils Next Generation Customer Experience Education Program: CX MASTERS

Posted: Sep 23, 2014 by Katie Kazmierczak

Hackensack, NJ (PRWEB) September 23, 2014 New program aims to immerse and inspire the world’s top executives while addressing one of the most widespread epidemics in the United States — Diabetes. Strativity Group – a world leader in customer experience […]

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Strativity Named to Inc. 5000 List of America’s Fastest Growing Companies Second Year in a Row

Posted: Aug 19, 2014 by Katie Kazmierczak

Hackensack, NJ (PRWEB) August 19, 2014 Strativity Group, Inc., a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation, has been named to Inc. magazine’s annual Inc. 5000 ranking of America’s fastest-growing private […]

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Success Story: Increased Employee Engagement, Brand Pride, and Sales – Join Strativity’s September Webcast

Posted: Aug 19, 2014 by Katie Kazmierczak

Hackensack, NJ (PRWEB) August 19, 2014 Join Automotive Management Services, Inc. (AMSI) Customer Service Development Director, Tracy Riazzi and Strativity President Lior Arussy on Tuesday, September 10th as they discuss how they went beyond a score to change company culture […]

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Partner on the Journey to Customer Obsession – New Independent Report Cites Strativity Cultural Transformation Expertise

Posted: Aug 14, 2014 by Katie Kazmierczak

Hackensack, NJ (PRWEB) August 14, 2014 Strativity Group, a global customer experience transformation firm, is listed in the August 2014 Forrester Research, Inc. report, Market Overview: Where To Get Help With Culture Transformation. The report states that “Strativity executes complex […]

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Next Generation Customer Journey Mapping – Actionable, Results-Driving Tools: Bruce Temkin to Join Strativity Webcast

Posted: Aug 05, 2014 by Katie Kazmierczak

Strativity Group is pleased to announce our September 16, 2014 webcast, Next Generation Customer Journey Mapping, featuring Bruce Temkin, a world authority on customer experience, with Lior Arussy, president of Strativity Group. Date: Tuesday, September 16 Time: 1pm – 2pm EDT […]

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Customer Experience is the Path to Profit – New Independent Report Includes Strativity Research

Posted: Jul 21, 2014 by Katie Kazmierczak

Hackensack, NJ (PRWEB) July 17, 2014 Strativity Group was cited in the July 2014 Forrester Research, Inc. report, How to Make the Case for Customer Experience. The report states: “Strativity worked with one of the largest mail operations in the […]

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Strativity Group Announces Next Customer Experience Management Certification Program – Fall 2014

Posted: Jul 16, 2014 by Katie Kazmierczak

Hackensack, NJ (PRWEB) July 16, 2014 Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., October 21-23, 2014. The program is designed to provide a multifaceted, interactive and overall empowering experience that will ensure […]

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Strativity Announces Next Live Webcast: Accelerating Cultural Transformation – June 17, 2014

Posted: May 21, 2014 by Katie Kazmierczak

Change Organizational Culture, Improve Employee Engagement and Drive Performance from Average to Exceptional HACKENSACK, N.J., May 21, 2014 – Consistently engaged employees are the key to creating better customer experiences and loyal customers, but as companies struggle to keep up with […]

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Strativity Releases Benchmark Survey Results – 81% of Global Companies Are Not Committed to Customer Experience

Posted: Mar 27, 2014 by Katie Kazmierczak

Majority of Companies Fail to Capture Economics of Customer Experience HACKENSACK, N.J., March 27, 2014 – Strativity Group, the world leader in Customer Experience Transformation, presents the results of the 2014 Customer Experience Management survey: Customer Experience in Action Study. A […]

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Next Generation Customer Experience Management – Strativity’s 2014 CEM Certification Program

Posted: Feb 11, 2014 by Katie Kazmierczak

HACKENSACK, N.J., February 11, 2014 – Strativity Group, the world leader in Customer Experience Transformation, is unveiling an enhanced, “Next Generation” CEM Certification program for 2014.    The program has been designed to provide an even more multifaceted, interactive and overall […]

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Strativity Launches 2014 Customer Experience Management Global Benchmark Survey

Posted: Feb 11, 2014 by Katie Kazmierczak

HACKENSACK, N.J., February 11, 2014 – Strativity Group, the world leader in Customer Experience Transformation, has launched the 8th Annual Customer Experience Management (CEM) Global Survey. This study is a benchmark for customer experience and customer relationship professionals worldwide and has […]

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Introducing Strativity’s IMCO™ Employee Engagement Programs

Posted: Jan 29, 2014 by Katie Kazmierczak

HACKENSACK, NJ, January 29, 2014 – Strativity Group, the world leader in Customer Experience transformation and Strategy Execution, introduces the integrated IMCO™ Employee Engagement Programs. The traditional employee engagement method – survey with little follow up – results in statistics, but […]

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Strativity Named on Inc. 5000 List of America’s Fastest Growing Companies

Posted: Aug 30, 2013 by Lior Arussy

Strativity Group ranked among the fastest growing consulting firms August 22, 2013 (Hackensack, NJ) – Strativity, a global customer experience transformation firm, has been named to Inc. Magazine Annual Inc. 5000 ranking of America’s fastest-growing private companies. The list represents […]

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Strativity Group Announces 2013 Customer Experience Management Next Generation Certification Program

Posted: Jul 17, 2013 by Lacey Stephen

With over 750 graduates, the premier CEM certification program offers new dates in US Canada and Europe.

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Stop Annoying Me – The FATAL Mistakes in Voice of Customer Programs

Posted: Mar 15, 2013 by Lacey Stephen

SALT LAKE CITY–(BUSINESS WIRE)–Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, and Strativity Group, a customer experience management consulting firm, will present the complimentary webinar Stop Annoying Me – The Fatal Mistakes in Voice of Customer (VoC) Programs on Thursday, March 14, 2013 at 11 a.m. MST (1 p.m. EST).

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Executives Define Customer Relationships As “Complacent,” According to New Survey

Posted: Mar 12, 2013 by Lacey Stephen

HACKENSACK, N.J., March 12, 2013 /PRNewswire/ — Strativity Group, Inc., a global customer experience transformation firm, today announced the release of its 2013 Corporate Love Meter, an international survey of 402 executives polled about their company’s customer relationships. Respondents scored themselves poorly, with 74% characterizing their customer relationships as an “open marriages,” meaning they fully expect customers to use competitor services.

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Strativity Launches PACE Your Performance™ Leadership Program for Customer Centric Organizations

Posted: Jan 08, 2013 by Lacey Stephen

Jan. 8, 2013 – Hackensack, NJ – Strativity Group, Inc. (www.strativity.com), a leader in customer centric business transformation and corporate learning programs, announced today it is launching its premier PACE Your Performance™ Leadership Learning Program – a component of its Evolve Your Performance™Series.

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Strativity Group, Inc. Expands Services to Canadian Clients

Posted: Nov 12, 2012 by Lacey Stephen

Wayne Morris Appointed as Principal in charge of Canadian Operations
HACKENSACK, N.J., Nov. 8, 2012 /PRNewswire/ — Strativity Group, a customer experience strategy design and transformation firm, announce today that Wayne Morris will be joining their team on November 12, 2012.

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Bring Customer Experience To Every Employee Strativity Announces New Customer Experience Training DVD Series

Posted: May 24, 2012 by Lacey Stephen

Strativity Group, Inc. is proud to unveil an all-new Customer Experience educational DVD series for Customer Experience Practitioners and employees of all skill levels in any industry.

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NICE to Host Executive Breakfast Series focusing on Maximizing VoC programs

Posted: Mar 27, 2012 by Lacey Stephen

NICE to Host Executive Breakfast Series focusing on Maximizing VoC programs: Executives Will Share Knowledge, Learn How To Design and Act Upon the Real, Authentic, Voice of the Customer to Achieve Better Business Results

NICE Executive Breakfast Series will be held in Chicago, Dallas, Toronto and Miami, bringing together enterprise executives and industry thought leaders, and featuring keynote speaker Lior Arussy, President of Strativity Group and Customer Experience Strategies.

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Strativity Group Expands to Latin America Providing Proven Customer Experience Methodology General

Posted: Mar 06, 2012 by Lacey Stephen

Strativity Group, Inc. (www.strativity.com), seeks to enhance customer experience, differentiation, and profitability for businesses within Costa Rica, Panama, and Colombian markets. New Customer Experience consulting office named Strativity LATAM will provide local services.

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Proven Customer Experience Methodology Now Available in Germany and Spain

Posted: Feb 14, 2012 by Lacey Stephen

Strativity Group, Inc. (www.strativity.com), today announced the expansion of its customer experience consulting network to Germany and Spain. Through a formation of a strategic alliance with consulting firm Buljan and Partners, headquartered in Madrid, Spain, Strativity will reach to organizations in Spain and Germany seeking to enhance their customer experience, differentiation and profitability.

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Strativity Group CEO and Founder Lior Arussy, to Deliver Keynote at Customer Experience Strategies Summit West

Posted: Feb 01, 2012 by Lacey Stephen

Strativity Group, Inc. (www.strativity.com), announced today that Lior Arussy, Strativity’s CEO and Founder, will be delivering the keynote at the Customer Experience Strategies Summit West, to be held in Vancouver on May 15th and 16th at the Rosewood Hotel Georgia.

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Strativity Group’s Lior Arussy Elected to Board of Directors of Customer Experience Professionals Association

Posted: Oct 24, 2011 by Lacey Stephen

Strativity Group, Inc. (www.strativity.com), the recognized leader in customer experience design and strategy execution announced today that Lior Arussy, the firm’s founder and President has recently been elected to the initial 15-member Board of Directors of the Customer Experience Professionals Association (CXPA), a global industry trade group whose members are responsible for creating and maintaining an overall positive customer experience – a vital objective for any organization that offers products or services for sale.

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Strativity Group Announces 2011 Customer Experience Management Next Generation Certification Program

Posted: Mar 29, 2011 by Lacey Stephen

With over 500 graduates, the premier CEM certification program offers new program in Europe

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Strativity Group Announces the Opening of the Turkey Office

Posted: Nov 09, 2010 by Lacey Stephen

Strativity Group, Inc. (www.strativity.com), today announced the formation of a strategic alliance with training and consulting firm Ozkent & Taysever of Istanbul, Turkey.

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Strativity Group Opens Sydney Office to Support Growing Interest in Customer Experience Management in Australia and New Zealand

Posted: Nov 02, 2010 by Lacey Stephen

Strativity Group, a leading provider of customer experience services, today announced it has opened an office in Sydney to support growing interest from Australian and New Zealand organisations in adopting customer-centric approaches and proactively managing their customer experiences.

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“Respect our Private Space in Social Media” Customers Declared in 2010 Strativity Study

Posted: Sep 21, 2010 by Lacey Stephen

Strativity Group announces today the release of the 2010 Social Experience Study. The study was designed to discover trends in social media as perceived by consumers and the role of social media in the overall ecosystem of consumer communication and service.

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“Customer Experience is The Path To Profit” 2010 Strativity Study Demonstrates

Posted: Sep 13, 2010 by Lacey Stephen

Strativity Group announces today the release of the 2010 Consumer Experience Study. The study unveils that consumers pay careful attention to the customer experience they receive and reward vendors accordingly.

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Strativity Group Announces a Strategic Partnership with KOBRA of Norway

Posted: Aug 25, 2010 by Lacey Stephen

Strativity Group, Inc. (www.strativity.com), today announced the formation of a strategic alliance with consulting firm KOBRA of Oslo, Norway.

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Customer Experience: Does Customer Loyalty Still Exist?

Posted: Sep 15, 2009 by Lacey Stephen

Today, the relationships between companies and their customers are being tested more than ever before. Businesses are examining customer loyalty—and consumers are demanding more, taking more time to make purchase decisions, and carefully evaluating price.

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Consumers are willing to pay for exceptional customer experiences even in Tough Economic Times

Posted: Aug 04, 2009 by Lacey Stephen

Strativity Group (www.Strativity.com) announced it will be unveiling the surprising results of their Customer Experience consumer study today.

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Strativity Group Introduces new eBook Exceptional Service

Posted: Jun 18, 2009 by Lacey Stephen

Strativity Group, a customer experience research and consulting firm, announced the release of its new eBook, Exceptional Service, a new addition to its customer experience series Need2KnowTM. The new book series provides busy executives with short, highly focused content on select subjects such as branding, customer service and customer experience strategy.

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2009 Global Customer Experience Management Benchmark Study

Posted: May 26, 2009 by Lacey Stephen

“The biggest surprise in the study was that certain companies decided to INCREASE their investment in customer relationships rather than decrease it as the majority do. These companies reap the rewards already through more profitable business with their customers,” offered Strativity CEO Lior Arussy.

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Strativity Group Announces New Dates for the Customer Experience Management Certification Program

Posted: May 13, 2009 by Lacey Stephen

Strativity Group. announced today the expansion of its CEM certification to include an optional third day of practice with the implementation of CEM principles, concepts and methodology.

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Strativity Group Introduces New Customer Experience Educational Book Series

Posted: Feb 18, 2009 by Lacey Stephen

Strativity Group Inc., a customer experience research and consulting firm today announced the launch of Need2Know™, its new customer experience book series.

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Announcing Performance Excellence™ – Customer Experience Best Practices Database

Posted: Feb 03, 2009 by Lacey Stephen

Strativity Group announced today the launch of Performance Excellence™, its proprietary database containing over 1,000 customer experience management best practices.

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Strativity Group Launches Customer Experience Management Academy – Online Learning Series

Posted: Jan 27, 2009 by Lacey Stephen

Strativity Group, Inc., a customer experience research and consulting firm, announced today the launch of its Customer Experience Management Academy, a six (6) part online learning series dedicated to providing business professionals with the knowledge they need to design and deploy effective customer experience strategies.

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Strativity Group Launches New Customer Experience Innovation Workshops

Posted: Jan 22, 2009 by Lacey Stephen

Strativity Group announced today the launch of two new customer experience innovation workshops. The new workshops are designed to help organizations accelerate the design and implementation of customer experience programs through idea generation, experience redesign and change management initiatives.

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Strativity Group to Address UW E-Business Consortium at University of Wisconsin

Posted: Jan 14, 2009 by Lacey Stephen

Strativity Group has accepted an invitation from the UW E-Business Consortium at the University of Wisconsin – Madison to address its customer service peer group. The company’s experts will discuss evolving customer relations trends and the future role of customer experience within customer service.

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Strativity Group Launches Its Next Generation Customer Experience Diagnostic

Posted: Jan 07, 2009 by Lacey Stephen

Strativity Group Inc., a customer experience research and consulting firm, announced today the launch of its next generation customer experience diagnostic – Experience 360®. The new diagnostic version delivers additional capabilities that enhance the overall customer experience assessment and allows organizations to prioritize and target their customer experience investment.

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Strativity Group Announces New Dates for the Customer Experience Management Certification Program

Posted: Dec 16, 2008 by Lacey Stephen

Strativity Group announced today the expansion of its Customer Experience Management (CEM) Certification Program to include an optional third day of practice with the implementation of CEM principles, concepts and methodology.

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Strativity Group Announces New Dates for the Customer Experience Management Certification Program

Posted: Jul 09, 2008 by Lacey Stephen

Strativity Group, Inc. a global customer experience research and consulting firm announced today its Customer Experience Management (CEM) Certification Program will be held in Europe for the first time.

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Strativity Launches Economics of Customer Experience™

Posted: Jun 19, 2008 by Lacey Stephen

Strativity Group announced today the launch of its Economics of Customer Experience™ to help companies establish the business case for investing in exceptional customer experience. The new methodology links investments in customer experience to financial returns based on the economics of relationships model.

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The Excellence Myth Inhibits People’s Performance

Posted: May 14, 2008 by Lacey Stephen

A soon to be released book Excellence Every Day (Information Today, May 2008) proposes revolutionary thinking about people’s performance and their ability to achieve their excellence potential. The book presents The Excellence Myth as the reason why, despite all the writing and rhetoric on the topic of Excellence, people have not turned ideas into actions.

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“Companies Fail To Define and Deliver Complete Customer Experience” A new Strativity Group Global CEM Benchmark Study Discovers

Posted: May 08, 2008 by Lacey Stephen

The pursuit of customer loyalty through customer experience is high on the corporate agenda, yet companies still fail to understand the totality of customer expectations and therefore deliver commodity products and services, Strativity Group’s new Global Benchmark study discovers. The 379 executive participants study examined organizations’ complete customer experience cycle from customer experience definition to customer-centric organizational alignment as well as their mechanism to respond to customer feedback.

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Who Will Be Crowned Service Star 2008? It Could Be You!

Posted: Apr 01, 2008 by Lacey Stephen

You’ve watched them dance, you’ve heard them sing, you’ve watched them get fired in the boardroom, and get kicked off the island.

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Strativity Group Launches the First Customer Experience Management Certification Program

Posted: Aug 29, 2007 by Lacey Stephen

Strativity Group, Inc. a global customer experience research and consulting firm announced today the launch of its Customer Experience Management (CEM) Certification Program. The two day event will take place outside New York City, at the Marriott Teaneck at Glenpointe Hotel in Teaneck, NJ on October 31st – November 1, 2007.

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Attorneys Report Same Volume of Real Estate Transactions Year over Year according to CATIC

Posted: May 21, 2007 by Lacey Stephen

Strativity Group today announced the release of the second CATIC-sponsored Attorney Business Index (ABI) study. 341 attorneys from Connecticut, Massachusetts, Vermont, and Rhode Island participated in the study which includes key indicators such as average legal fee, profitability level, sources of business, and number of quarterly transactions.

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“Our Customer Relationships are Dysfunctional” Admit a Majority of Executives in Strativity CEM Study

Posted: Feb 14, 2007 by Lacey Stephen

A majority of companies fail to deliver differentiated value to customers and therefore fail to maintain their loyalty.

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Strativity Group Announces a Strategic Partnership with Izo System

Posted: Jan 04, 2007 by Lacey Stephen

Strativity Group, Inc. (www.strativitygroup.com), today announced the formation of a strategic alliance with consulting firm IZO System of Madrid, Spain. Under terms of the agreement, IZO System will offer Strativity Group’s education programs and research services in Brazil, Mexico, Portugal and Spain.

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Strativity Group Releases “Discovering the Real Answers” A Groundbreaking Study on the New Realities of the Customer Survey and its Implications

Posted: Sep 18, 2006 by Lacey Stephen

Strativity Group (www.strativitygroup.com), a leading Customer Experiences research and consulting firm, announced today the findings from its newest study “Discovering the Real Answers: Customer Surveys — The New Realities”.

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CATIC® Sponsors New Attorney Business Index

Posted: Sep 12, 2006 by Lacey Stephen

Strativity Group today announced the release of the first CATIC-sponsored Attorney Business Index (ABI) study. 339 attorneys from Connecticut, Massachusetts, Vermont, and Rhode Island participated in the study which includes key indicators such as average legal fee, profitability level, sources of business, and number of quarterly transactions.

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Strativity Group launches SelectCustomerForum.com, first executive exchange forum for senior executives looking to tackle customer strategy issues

Posted: Sep 05, 2006 by Lacey Stephen

Strativity Group (www.StrativityGroup.com), a leading Customer Experiences research and consulting firm, announced today the launch of SelectCustomerForum.com (www.SelectCustomerForum.com), the first executive exchange forum aimed at senior executives looking to delve into issues of customer strategies. The site offers exclusive benchmarking surveys and case studies based around customer experiences and loyalty.

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SharedBook Retains Strativity Group to Work on Customer Experience Marketing and Strategy Program

Posted: Jun 26, 2006 by Lacey Stephen

Strativity Group Inc., a global consulting firm, today announced that SharedBook Inc. (www.sharedbook.com) has retained Strativity Group’s consulting services to enhance its customer experience strategy and marketing program.

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Announcing Experience 360™ – The Complete Customer Experience Health Check

Posted: Apr 11, 2006 by Lacey Stephen

Strativity Group announced today the availability of Experience 360™, a customer experience attribute and attitude analysis that examines the status of organizations’ customer experiences.

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“We Do Not Love Customers” Admit a Majority of Executives in Strativity CEM Study

Posted: Feb 14, 2006 by Lacey Stephen

Majority of companies fail to grasp financial aspects of their customer relationships and therefore fail to execute customer strategies effectively, indicates a new global study released by Strativity Group. The annual global Customer Experience Management 2005 study indicates a decline in commitment to customers and a continuing poor understanding of the value of customers, and therefore the reasons to invest in customer relationships.

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Why Don’t They Sell? – Because They Are Not Sold! Announcing A New Employee Performance Diagnostic Tool

Posted: Sep 13, 2005 by Lacey Stephen

Strativity Group, Inc. announces the introduction of Drivers for Performance Excellence (DPE™), an innovative employee performance diagnostic tool. Following years of research, the company identified the critical employee performance drivers.

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AARM and Strativity Group Announce Cooperation

Posted: Jun 13, 2005 by Lacey Stephen

The Association for the Advancement of Relationship Marketing (AARM) and Strativity Group, Inc, a New Jersey based research and consulting firm, announce their cooperation today. Strativity Group will deliver its customer experience leadership seminars to AARM’s prestigious corporate members.

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New Diagnostic Tool Bridges Gap between Customer Expectation and Employee Execution

Posted: Apr 12, 2005 by Lacey Stephen

Responding to client demand for cost-effective strategy tools, customer experience strategy firm, Strativity Group, Inc. has launched Experience Gap Analysis ™ (EGA™), a customer expectation assessment tool that goes beyond the traditional, measurable elements of transaction-based relationships.

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Majority of Senior Executives Claim They Do Not Deserve Their Customer’s Loyalty and Fail to Understand the Economics of Relationships, According to Global Survey

Posted: Feb 14, 2005 by Lacey Stephen

Companies continue the downward trend of taking their customers for granted and the overall relationship between company and customer is getting worse, according to the 2004 annual survey and Customer Experience Management (CEM) report from Strativity Group, Inc. in cooperation with CustomerSat, Inc.

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The Reinvention of IT – Evolution from Commodity to Innovative Business Driver

Posted: Dec 13, 2004 by Lacey Stephen

Strativity Group, Inc. announces publication of a new book by Lior Arussy, founder and president of the company. In the book, Innovating IT – Transforming IT from Cost Crunchers to Growth Drivers, Arussy argues that IT departments currently act as utility providers with little regard for their users and the way the final product, information, is consumed.

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