A business-to-business (B2B) financial services division of a Fortune 100 organization was facing the challenge of building buy in and acceptance for a customer-centric strategy among its different divisions.
- Strativity Group customized its customer experience education program to fit the organization’s specific challenges and strategy.
- Customer Experience Training – provided to all employees
- Sales Training – provided to all sales people
- Customer Strategy Assessment – how to adapt to customer-centric organization
- Custom executive training workshops
Delivering the Results:
- Generated excitement and inspiration for employees
- Increased buy in among non customer facing groups
- Organization had a greater commitment to customer-centricity following the project