T10: CEM Certification: Lead the Way in Customer Experience Design and Execution
How do we develop internal expertise in experience design?
Program Overview
Are you seeking new and innovative ways to differentiate your products and services from your competition? Learn how to implement Customer Experience Management (CEM) strategies within your organization to build lasting relationships with your customers and strategically transform your customer experiences to maximize revenue and profit.
Our intensive and interactive program will provide you with the complete CEM methodology and the tools needed to make an immediate impact within your organization.
As an attendee, you will receive over 200 templates, diagrams, charts, slides and case studies to give you a clear understanding of how to build and deploy CEM strategies and create internal buy-in with your colleagues. Our program is filled with challenging and interactive real life group exercises that will demonstrate how to apply your knowledge within your organization.
What you will learn:
- Advanced procedures to successfully build and implement CEM strategies
- Innovative design strategies that transform your product-centric organization into a customer-centric one
- How CEM can help you identify and penetrate new growth opportunities while simultaneously improving customer retention and loyalty
- How to engage employees and build organizational buy-in for your CEM strategy
- How to drive your organization's growth and success through customer experience management
Sign up at http://www.CEMcertification.com
Duration: ½ Day – 2 Days
Audience: Customer Experience Professionals
Logistics: Participants will be provided with a workbook and a certificate of completion. Customized exercises are available upon request.