T5: Experiential Leadership
Leading and Inspiring the Customer Experience Transformation
Program Overview
Today’s employees challenge traditional management principles by demanding more and committing to do less. How do you develop a leadership style that will persuade your employees to deliver the best customer experiences possible? This program will explore the evolving dynamics in manager – employee relationships and how to adapt your leadership style accordingly.
Participants will learn that they can transform their leadership style to relate to and inspire their employees to deliver above and beyond performances. This program incorporates interactive exercises that include practical topics such as performance evaluations and motivating employees.
Program Topics
- Generation “Why?”
- Trends affecting employee commitment and performance
- Evolving employee expectations
- Managing the unmanageable - Excellence, Courage and Caring
- From providing all the answers to asking better questions
- Utilizing smart questions to build employee trust
Duration: ½ Day – 1 Day
Audience: Managers and Supervisors
Logistics: Participants will be provided with a workbook and a certificate of completion. Customized exercises are available upon request.