T6: From Customer’s Voice to Actions: Driving Change Through Customer Feedback
Leading and Inspiring the Customer Experience Transformation
Program Overview
After generating and analyzing valuable customer insight, the next step is to take action. However, creating organizational commitment is an elusive challenge. In this customizable program, we will utilize your customer feedback in a highly engaging session that will allow participants to both understand the voice of your customers and identify strategic ways to respond to them.
The primary focus of this program is to drive change and identify areas that need improvement. Participants will be encouraged to create an action plan and time frames to deliver results.
Program Topics
- The role of the customer’s voice
- Building employee commitment around survey results
- Identifying growth opportunities
- Understanding why organizations resist change
- What does customer insight really tell us?
- What do we need to do to address the issues?
- What can we do to exceed customer expectations?
- What should we do first?
Duration: ½ Day – 1 Day
Audience: Managers and Executives
Logistics: This program requires customization to adapt to the organization’s customer feedback results