T8: Customer Experience Innovation Workshop: Brainstorming New Ideas
Program Overview
The Customer Experience Innovation Workshop is an interactive program that explores different dimensions of an effective customer experience strategy. Participants will be challenged to examine their organization’s customer experience strategy and identify hidden growth opportunities that aren’t currently being addressed.
This program incorporates numerous examples, templates and exercises to explore different ways organizations can strategically differentiate themselves from their competitors. The primary focus of this program is to identify new and innovative strategies to improve the design and delivery of profitable experiences at every touch point.
Program Topics
- Customer experience principles
- Utilizing templates to design customer experience strategies
- From memories to customer experience delivery
- Customer experience touch point mapping
- Exploring experience innovation
- Using organizational alignment to deliver experiences
Duration: ½ Day – 1 Day
Audience: Executives and Customer Experience Professionals
Logistics: The session requires a pre-session briefing, a variety of supplies and multiple poster-size templates to demonstrate design.