Recent Customer Experience Management Events

Date Topic Location Event
June 29-30, 2010 Creating Breakthrough Customer Experiences New York, NY
Forrester Customer Experience Forum 2010
June 21, 2010 UK Book Launch: Customer Experience Strategy London, England Private Event
May 17-20, 2010 Deliver Amazing Customer Experience at Every Interaction Kuwait Private Event
May 17, 2010 Executive Workshop Las Vegas, NV Private Event
Apr 30, 2010 Excellence in Every Action: Making Excellence a Personal Commitment Puerto Rico Private Event
Apr 29, 2010 Embracing Empowerment: Inspire your Employees to Deliver Superior Results Puerto Rico Private Event
Apr 28, 2010 Deliver Amazing Customer Experience at Every Interaction Puerto Rico Private Event
Apr 19-20, 2010 Advanced Customer Experience for Senior Executives Scottsdale, AZ Customer Executive Forum 2010
Mar 25, 2010 Customer Experience Immersion Session Philadelphia, PA Thomson Reuters
Mar 23-24, 2010 Customer Experience Management Arlington, VA Private Event
Mar 22, 2010 Customer Experience Management Toronto, CA Private Event
Mar 16-19, 2010 Customer Experience Leadership Workshop Morocco Private Event
Mar 11, 2010 Customer Experience Workshop Philadelphia, PA Private Event
Mar 8, 2010 Customer Experience Seminar Vancouver, Canada Private Event
Mar 2-4, 2010 Customer Experience Management Barcelona, Spain Private Event
Mar 2-4, 2010 Customer Experience Management Certification
 Jersey City, NJ
CEM Certification
March '10
Feb 22-23, 2010 Customer Experience Management Certification
 London, UK
CEM Certification
February '10
Feb 8-10, 2010 Customer Experience Leadership Workshop Arlington, VA Private Event
Feb 3, 2010, 2PM ET The World Changed In 2009. How Will You Evolve In 2010 To Meet The Expectations Of The New Customer?
 Free Webcast
Free Webcast
February '10
Jan 25-26, 2010 Delivering Amazing Customer Experiences at Every Interaction Puerto Rico Private Event
Jan 19, 2010 Customer Experience Management Workshop Buffalo, NY Private Event
Jan 18-20, 2010 Customer Experience Leadership Workshop Duncan, Canada Private Event
Dec 8-9, 2009 Customer Experience Boston, MA SAP Influencer Summit 09
Nov 12, 2009 Economics of Customer Experience Ann Arbor, MI Private Event
Fall '09
Oct 27, 2009 Employee Excellence Ann Arbor, MI Private Event
Fall '09
Oct 20-22, 2009 Customer Experience Management Certification Jersey City, NJ CEM Certification
Fall '09
Oct 13, 2009 Customer Loyalty Webcast Does Customer Loyalty Still Exist?
Oct 9, 2009 Employee Engagement Las Vegas, NV ACCE Conference
Oct 8-9, 2009 Smart Banking Barcelona, Spain IBM Smart Banking Forum 2009
Oct 6, 2009 Private Event London, UK Customer Experience – Trends, Lessons and Actions
Sept 30, 2009 Private Event Cary, NC Private Event
Sept 24, 2009 Interactions 2009 Virtual Conference Customer Experience Management Virtual Conference
Sept 3, 2009 Private Event Ann Arbor, MI Private Event
Sept 1, 2009 Private Event Denver, CO Private Event
Aug 25, 2009 Private Event Montvale, NJ Private Event
Aug 21, 2009 Holistic Customer Experience São Paulo, Brazil Federation of Brazilian Banks
Aug 19-20, 2009 Private Event Ann Arbor, MI Private Event
Aug 13, 2009 Private Event Evanston, IL Private Event
Aug 11, 2009 Private Event Nashville, TN Private Event
Aug 6-7, 2009 Private Event Ann Arbor, MI Private Event
Aug 4, 2009 Private Event Cambridge, MA Private Event
July 29, 2009 Private Event Toronto, ON Private Event
July 28, 2009 Implementing Customer Experience Management Strategies Vancouver, BC The Fundamentals of Customer Experience Management
July 20, 2009 Private Event Atlanta, GA Private Event
July 16, 2009 Private Event Ann Arbor, MI Private Event
July 14, 2009 Implementing Customer Experience Management Strategies Toronto, On The Fundamentals of Customer Experience Management
July 9, 2009 Private Event Ann Arbor, MI Private Event
July 8, 2009 Private Event Spain Private Event
July 1, 2009 Private Event Ann Arbor, MI Private Event
June 26, 2009 Private Event Santa Barbara, CA Private Event
June 24, 2009 Private Event Sacramento, CA Private Event
June 22-23, 2009 Trade Show New York, NY Forrester's Customer Experience Forum
June 19, 2009 Private Event Atlanta, GA Private Event
June 16-17, 2009 Private Event Greenwood Village, CO Private Event
June 9, 2009 Private Event Ann Arbor, MI Private Event
May 5, 2009 Passionate & Profitable Oslo, Norway Confex Norge AS
Apr 6, 2009 Passionate & Profitable Scottsdale, AZ Information Today
June 26, 2008 Private Event Nottinghamshire, UK
June 23-24, 2008 Private Event Hong Kong
June 18, 2008 Service Star 2008
CRMXchange
June 11, 2008 Service Star 2008
CRMXchange
June 5, 2008 Passionate & Profitable - Winning and Growing Through Customer Experience Vancouver, Canada TELUS and Avaya
June 4, 2008 Service Star 2008 Calgary, Canada CRMXchange
June 3, 2008 Passionate & Profitable - Winning and Growing Through Customer Experience Vancouver, Canada TELUS and Avaya
May 29, 2008 Passionate & Profitable - Winning and Growing Through Customer Experience Montreal, Canada TELUS and Avaya
May 27, 2008 Passionate & Profitable - Winning and Growing Through Customer Experience Toronto, Canada TELUS and Avaya
May 19-21, 2008 High Performance Organizations Dallas, TX ICMI Call Center Demo & Conference
May 14, 2008 Private Event Nottingham, UK
April 30 - May 1, 2008 Customer Experience Certification Program Teaneck, NJ

Join Today
March 27-28, 2008 The Experience is Everyone's Job Chicago, IL Customer Experience Management Conference
Feb 28-29, 2008 The Experience is Everyone's Job New York, NY Customer Experience Management Conference
Feb 13-15, 2008 High Performance Organizations Miami, FL ICMI Call Center Demo & Conference
Dec 3, 2007 Private Event Coral Gables, FL
Oct 31 - Nov 1, 2007 Customer Experience Certification Program Teaneck, NJ
Oct 10, 2007 From Reluctance to Excitement: Boosting Employee Engagement Philadelphia, PA American Management Association
Oct 9-10, 2007 Developing and Executing Customer-Centric Strategy NYC American Management Association
Sep 30, 2007 Tradeshow Orlando, FL North American Conference on Customer Management
Sep 10, 2007 Excellence - The Highest Commitment to Performance San Diego, CA Annual Call Center Exhibition
Aug 20, 2007 A Blueprint to Profitable Customer Experience Success NYC Destination CRM
June 25, 2007 Private Event New Jersey
June 22, 2007 Private Event New Jersey
June 13, 2007 Private Event Philadelphia, PA
May 21-23, 2007 Empowerment - Turning Every Employee into a CEO Dallas, TX Call Center Demo & Conference
Apr 25-27, 2007 The Customer Experience - Your Source of Strategic Differentiation Cannes, France Contact Center Global Forum
Apr 18, 2007 Redefining Self-Service Atlanta, GA CRM Association
Apr 17, 2007 Doing Business Right & Now - Your Customers Won't Wait
Webcast
Mar 22-23, 2007 Executing Your Customer Experience Strategy with Innovating Organizational Performance Chicago, IL Conference Board
Mar 14, 2007 Private Event Orlando, FL
Mar 4-5, 2007 Developing and Executing Customer-Centric Strategy NYC American Management Association
Mar 2, 2007 Executing Your Customer Experience Strategy with Innovating Organizational Performance NYC Conference Board
Feb 27, 2007 Private Event Lisbon, Portugal
Feb 27, 2007 CRMXchange: Customer Centric Strategies — Building the Plan for Customer Profitability Webcast
Webcast
Feb 21, 2007 Call Center Demo & Conference Miami, Florida
Jan 16, 2007 Career Coach Association NYC Career Coach Association
Jan 15, 2007 Sales Talk Radio
Webcast
Dec 4-5, 2006 Developing and Executing a Customer-centric Strategy Washington, DC AMA
Nov 12-15, 2006 North American Conference on Customer Management Orlando, FL North American Conference on Customer Management
Nov 14, 2006 RightNow Technologies - Keynote Speech Webcast RightNow
Oct 26, 2006 Investing in Customer Relationships - Maximizing Value and Revenue Warrensville Hts, Ohio NOACC
Oct 26, 2006 Beachwood Chamber of Commerce

Oct 25, 2006 Private Event Paris, France
Oct 17, 2006 Nortel Webcast
Sep 28, 2006 Corporate Branding Conference San Francisco, CA AMA
Sep 26, 2006 Ceridian University Webcast
Sep 17-19, 2006

destinationCRM 2006

Get a special $100 discount on a full-conference pass! Find out about price-breaks on pre-conference seminars!

San Jose, CA
Sep 14, 2006 Keynote Speech Webcast Right Now Technologies
Aug 16, 2006 Self-Service Conference San Francisco, CA Shared Insights
July 23-24, 2006 Workshop Collegeville, PA Wyeth
June 28, 2006 Workshop Toronto, Canada Capital One
June 27, 2006 AMA Webcast AMA
June 20-21, 2006 University of Pennsylvania Philadelphia, PA University of Pennsylvania
June 6-7, 2006 University of Pennsylvania Philadelphia, PA University of Pennsylvania
May 18, 2006 Customer Experience CosmoCommunity Conference Long Island, NY CosmoCom
May 15-17, 2006 Call Center Demo & Conference — Customer-Centric Metrics and The New Economics of Customer Relationships Hyatt Regency Grand Cypress, Orlando, FL CMP
Apr 26-27, 2006 2006 NY HR Week & HRO World Conference & Exposition Hilton Hotel, New York City, NY HRO
Mar 30-31, 2006 The 2006 Customer Experience Management Conference Chicago, IL The Conference Board
Mar 21, 2006 Nokia — Change! Evolve! Experience! Managing at the Speed of a Customer London Private Event
Mar 17, 2006 The Fund Miami, FL Private Event
Mar 14, 2006 The Hay Group Miami, FL Private Event
Mar 9-10, 2006 Developing and Executing a Customer-centric Strategy New York, NY AMA
Mar 2-3, 2006 The 2006 Customer Experience Management Conference
Creating the Right Customer Experiences		 New York, NY The Conference Board
Feb 8-9, 2006

HRO World West 2006

 Hyatt Regency Century Plaza, Los Angeles, CA HRO
Feb 6, 2006 Call Center Demo & Conference
Pre Conference workshop
Empowering Your People to Deliver
Great Results (And Have Fun!)		 Austin, TX CMP
Feb 1, 2006 Lockheed Martin Bethesda, MD Private Event
Jan 30, 2006 Honeywell Aero Phoenix, AZ Private Event
Dec 15, 2005 Honeywell Aero Phoenix, AZ Private Event
Dec 14, 2005   Pittsburgh, PA AMA
Dec 8-9, 2005 Honeywell Aero Bangalore, India Private Event
Dec 5-6, 2005 Developing and Executing a Customer-centric Strategy Washington, DC AMA
Nov 29, 2005   Boston, MA Private Event
Nov 16-17, 2005 Honeywell Aero Phoenix, AZ Private Event
Nov 15, 2005 Akibia Boston, MA Private Event
Nov 14, 2005 Circle K International Phoenix, AZ Private Event
Nov 8, 2005   Toronto, Canada AARM
Nov 3, 2005   Jasper, IN Private Event
Oct 10-11, 2005 Developing and Executing a Customer-centric Strategy New York City, NY AMA Seminar
Oct 7, 2005 NABRTI New York City, NY Private Event
Sep 7, 2005 AARM Toronto, Canada Private Event
Jul 27, 2005 Change! Evolve! Experience! - The Secrets to Successful Customer Experience Strategy Tel-Aviv, Israel People and Computers
Jun 16, 2005 Innovating IT Chicago, IL SAP private event
Jun 16, 2005 Passionate & Profitable for small businesses Webinar SAP
Jun 16, 2005 Employees Experiences Webinar ICMI private event
Jun 7, 2005 Customer Experience Strategies Rocky Hill, CT CATIC private event
Jun 6, 2005 Customer Experience Strategies Rocky Hill, CT CATIC private event
May 27, 2005 Transforming to a Customer Centric Organization Webinar Infogain event
May 25, 2005 Investing in Relationships Newton, MA CATIC private event
May 24, 2005 Investing in Relationships Trumbull, CT CATIC private event
May 23, 2005 Investing in Relationships Rocky Hill, CT CATIC private event
May 19, 2005 Delight or Sell - Customer Experience as a Competitive Selling Asset Stockholm, Sweden  
May 18, 2005 The Art Of Profit Stockholm, Sweden Nordea private event
May 11, 2005 Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right! Toronto, Canada AAMR private event
Nov-15, 2004 American Management Association - Developing and Executing a Customer- Centric Strategy Washington DC  
Nov 11, 2004 American Management Association - Course for Presidents and CEOs San Francisco, CA  
Nov 9, 2004 Northern American Conference on Customer Management - The Path to Profitable Relationships Orlando, FL  
Nov 7, 2004 The North American Conference on Customer Management Orlando, FL  
Oct 14, 2004 American Management Association - Developing and Executing a Customer- Centric Strategy New York, NY  
Sep 20, 2004 American Management Association - Developing and Executing a Customer- Centric Strategy Atlanta, GA  
Sep 1, 2004 DCI's Customer Relationship Management Conference - Everyone Owns the Customer San Francisco, CA  
Aug 30, 2004 DCI's Customer Relationship Management Conference - The Fundamentals of Customer Experience Management San Francisco, CA  
2004 SAP NetWeaver World Tour, Information Innovation Brussels, Caracas, San Juan, Copenhagen & Seoul By invitation only from SAP
Jul 27, 2004 Employees' Experiences with an Impact Webinar Hosted by CRMXChange.com
May 20, 2004 American Management Association, Developing and Executing Customer-Centric Strategy San Francisco, CA  
Apr 15, 2004 American Management Association, Developing and Executing Customer-Centric Strategy Chicago, IL  
Mar 30, 2004 Customer Experience Management Webcast in conjunction with Customersat.com New York, NY  
Mar 10, 2004 American Management Association, Developing and Executing Customer-Centric Strategy New York, NY  
Mar 10, 2004 Customer Experience Management Seminar Tel Aviv, Israel  
Dec 4, 2003 Customer Experience Strategies Seminar Cleveland, OH Enterprise Development Inc. in conjunction with Weatherland School of Management
Mar-Nov 2003 Customer Experience Management (CEM) Course Worldwide Seminar Tour Multiple Locations  
Nov 11, 2003 IQPC/Call Center Exchange, Motivating, Training & Coaching CSR's for Improved Call Center Performance Dallas, TX  
Oct 22, 2003 Call Center Demo & Conference Scottsdale, AZ  
Oct 1, 2003 CRM Congress Sao Paulo, Brazil  
Jun 25, 2003 Measuring & Benchmarking Customer Service Conference San Francisco, CA  
Jun 25, 2003 Measuring & Benchmarking Customer Service Conference San Francisco, CA  
May 18, 2003 Dimension Data Users Conference Cape Town, South Africa  
May 5, 2009 Passionate & Profitable Oslo, Norway Confex Norge AS
Apr 6, 2009 Passionate & Profitable Scottsdale, AZ Information Today
Mar 12, 2003 Contact Center Asia Singapore  
Feb 12, 2003 Call Center 2003 Las Vegas, NV  
Knowledge
About Us
Services
Contact Us