Testimonials
Quite simply, Lior delivered an outstanding keynote presentation at our recent G-Force user conference in Orlando. Focused on delighting customers, his message was a perfect fit for the conference theme and the passion with which it was delivered captivated our audience of customer service professionals. Furthermore, Lior took the time and effort to meet with many of our customers after his presentation. This made a huge difference to their event experience.
Our post event survey results validated my view of Lior’s keynote presentation, achieving the highest scores of our main stage presenters. We will have a tough time trying to find a keynote to follow Lior next year…
Paul Roberts, Global Customer Marketing, Genesys Telecommunications
Thank you for your contribution to a VERY successful UWEBC Customer Service Peer Group meeting yesterday! Your overview of key CEM concepts and implementation framework were exactly on target for this audience, and you did a masterful job of presenting the material in a memorable, entertaining, and engaging manner. In a quick scan of the meeting feedback forms we received from participants, I can see that this meeting delivered an excellent experience to our members. A major portion of the credit for this goes to you! Your participation was greatly appreciated by me and all of our member companies represented yesterday.
A. Roger Paulson, Practice Director, UW E-Business Consortium, University of Wisconsin-Madison
We were absolutely thrilled to have Lior as the keynote speaker for our 2008 BC Contact Centre Association Conference "Think Strategic, Achieve Results." Lior's presentation was a perfect match for our Senior level call centre professionals, using examples and telling stories made the session very engaging.
Jean Mitchell, President, BC Contact Centre Association. Vancouver, BC Canada
By far, the BEST keynote presentation at the CRMA Conference. Awesome, awesome, awesome job. Thank you for contributing.
Art Hall, President CRM Association, CRMA Conference Atlanta, April 2007
We found Lior's message on Customer Experience insightful and very relevant to our market. It's our belief that helping our clients define and improve their delivery of Customer Experience is the starting point of acting as a Business Growth Partner. Lior is the best I've seen on making the Customer Experience story meaningful to everyone from the VP of Customer Service to the CFO.
Conn Nicoll, Director, National Sales, TELUS
Lior's keynote address at our Call Center Demo & Conference 2006 in Orlando was right on target for our audience. It was a skillful blend of valuable insights, fact-filled research and amusing anecdotes that all combined to deliver a compelling call-to-action that resonated with the call center professionals in attendance. Lior made us all think and inspired us to make changes — exactly what a keynote speaker should do.
Ted Hopton, Director, Membership Services, ICMI, International Customer Management Institute
On behalf of my Aerospace Order Management Team, I want to thank you and provide some very positive feedback on the workshops and assessment you and your team completed for Honeywell Aerospace. In short - mission accomplished. Your insights coupled with a no-nonsense methodology provided the Aerospace Leadership team with a new "lens" and set of tools to execute our initiatives with a clear customer experience focus.
Michael M. Mueller, Director, Global Order Management, AEROSPACE, Honeywell International, Inc.
Your presentation was the most memorable part of the Doing Business in North America seminar presented to over 40 business leaders of the Israel Export Institute in Tel Aviv The most valuable lesson even more valuable than the legal, structural, and organizational was how the customer experience was vital to their success. They now understand that their true competitive advantage is not only through product, but also through customer services.
Thomas N. Sudow, Executive Director, Beachwood, Ohio Chamber of Commerce
The seminar on customer centricity you delivered was extremely well received The content and the delivery were truly exceptional, and the feedback was very positive. Our CEO attended the session and was every bit as impressed as the others.
Joseph A. Accardi, Vice President, Marketing and Corporate Development, Siemens Financial Services, Inc.
The course and the methodology itself, go beyond the traditional service approach: Instead of coaxing employees and processes to achieve the holy grail of better service you advocate a far more specific line of attack. Throughout the course, you demonstrated how to break down the customer relationship to expose the parts that are important, and to design the experience around this.
Peter Flanagan, General Manager, Customer Interactive Solutions, Dimension Data South Africa
The entire SAP Team wishes to extend a personal thank-you for participating in our first Global Leadership Program The results are in: This program was a huge success for everyone involved!
Scott Feldman, Director, SAP Global Leadership Program, SAP
Your insights into the call center market and your marketing/sales experience have proved invaluable in getting us on the right track. We quickly anointed you our marketing team personal trainer as you were never satisfied with our progress and always forced us to think bigger and higher. Jacada is now a force to be reckoned with in the call center market.
David W. Holmes, EVP Marketing, Jacada, Inc.
Thank you for a wonderful presentation. The morning session went very well. Your presentation was clear, to the point and nothing short of what I thought it would be. You are a dynamic speaker.
Cynthia Cicigoi, V.P. Customer Relationship Management, Tremco, Inc.
I would like to share some of the comments we received on your class:
- Powerful statistics
- This was fantastic!
- Lior is an excellent speaker with break-through ideas
Yasmin Melendez, Conference Manager, Call Center Demo & Conference
I want to thank you for delivering a very thought-provoking workshop to the Global Business Services Leadership Team last week. It was way beyond what I could have hoped for; the content was fresh, the concepts were inspiring and the delivery was exceptional.The resounding theme from the leaders was that you are the best speaker they have ever seen and your presentation was the highest rated of the meeting - 9.8 out of 10. Ginny Danforth, Manager, Customer Satisfaction, Global Business Services, Honeywell International, Inc.
I have received very positive comments from everyone and you have definitely given them some thought-provoking information You certainly wowed them.
David E. Cohen, General Manager, Crowne Plaza Hotels & Resorts
Your ideas and recommendations have helped us create a marketing message that has become the exciting new "buzz" in the information security industry.
Roberto Medrano, President and CEO, Polivec
If you didn't know it yet, know now that you work very well under pressure. I speak for the entire management team when I say that everyone present in this session has taken away new insight that will absolutely impact our '03 efforts.
Ken Thompson, Chief Operating Officer, TMW Systems
Companies most often believe that they have a solid relationship with their customers. You demonstrated how this is, paradoxically, not the case, and how to redesign the experience by rethinking when, where, and how we should invest our resources in the customer experience.
Peter Flanagan, General Manager, Customer Interactive Solutions, Dimension Data South Africa
Your well crafted and professionally presented presentation was one of the highest points of our event. Thank you very much!
Luiz C.M.Rego, Conferences Director, CRM Solutions Week 2001, Advanstar Brazil
Lior was excellent. He is dynamic and very passionate about the customer experience. Feature speaker was fantastic. Thanks much for an excellent and inspiring presentation
Participants' comments, CRMXchange presentation, December 2002
Thanks so much for the great webcast. We have done over 100 webcasts, and yours was rated in the top 5% by our audience for most interesting, most knowledgeable speaker, and most comprehensive for their needs.
Sheri Greenhaus, Managing Partner, Cyber M@rketing Services
Thank you for an excellent marketing strategy session. Your ideas and recommendations have helped us create a marketing message that has become the exciting new "buzz" in the information security industry. You provided my marketing team with newfound energy and excitement to implement and expand upon your creative ideas. Sometimes we just need that "one person" to guide us with "out of the box" thinking. You did that for us and I thank you.
Roberto Medrano, President and CEO, Polivec, Inc.
Thank you so much. The workshop was the best I have ever attended.
Jacky L. McIntosh, Scantron Corp