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“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

Strativity Launches 2014 Customer Experience Management Global Benchmark Survey

Posted: Feb 11, 2014 by Katie Kazmierczak

HACKENSACK, N.J., February 11, 2014 – Strativity Group, the world leader in Customer Experience Transformation, has launched the 8th Annual Customer Experience Management (CEM) Global Survey. This study is a benchmark for customer experience and customer relationship professionals worldwide and has been cited by numerous media organizations including: CNBC, Business Week, Associated Press, Fast Company, Gartner Group, CRM magazine and more.

This year’s CEM Survey topics include:

  • Organization-wide attitudes toward customers
  • Organization-wide attitudes toward employees
  • Importance of customer strategies
  • Customer metrics

We invite all CEM professionals and customer-centric organizations to be a part of this industry-leading study. All participants will receive a complimentary copy of the research results. The survey closes on March 2, 2014. Results will be distributed in early April, 2014.

To participate, visit this link: http://www.StrativityCXSurvey.com

“As part of our commitment to the improvement of the Customer Experience industry, this benchmark will help guide organizations and hopefully accelerate their commitments to customer centricity,” says Lior Arussy, President of Strativity Group, Inc. “Strativity has been providing benchmark insights since 2004. We’re honored to continue this tradition.”

About Strativity Group, Inc.

Strativity is a global customer experience transformation firm which helps clients create delightful customer experiences and execute profitable customer strategies. Strativity measures success by a single method: execution. Strativity partners with clients through the entire process – from initial diagnostics, through innovation and organizational change, all the way to sustainability programs and training the last employee. Strativity works with large and emerging businesses around the world, including the United States, Canada, Australia, UK and Norway. Among Strativity’s clients: FedEx, Mercedes-Benz, The New York Times, Capital One, Royal Caribbean Cruise Lines, Royal Mail, Sage and Honeywell. Our work has impacted 200 million customers and 350,000 employees in 21 countries.

Contact
Katie O’Connell / 201-808-8500 / twitter.com/StrativityGroup / linkedin.com/company/Strativity-Group