Blog

“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

April News: The Influence of Frequency & Delight on Loyalty [Infographic]

Posted: Apr 22, 2015 by Brianne Spinelli

 

 

 

 

April 2015 News & Insights

 

Strativity Company Logo

 

April CX Pulse Study 

Customer Delight is an Indicator of Brand Loyalty

 

April CX Pulse

 

Almost 40% of customers interact with their favorite company at least weekly, making the quality of customer interactions very important.

 

To learn more about the results of our CX Pulse Study from a nationally representative sample of 1,000 Americans ages 18+ and to view the accompanying infographic in full, click here.

 

 

Exceptionalize It! 

Re-Released April 13, 2015

 

 

Exceptionalize It! is Strativity founder Lior Arussy’s manifesto of how to rise up to the exceptional performance within organizations and as individuals.

 

This updated edition, which re-released on April 13, is essential for surviving in the new business eraIt features BRAND NEW chapters that relate to exceptionalism in 2015 and beyond. 

 

Visit Amazon.com to order your copy today!

 
 

Strativity Acquires Burnham Marketing 
Expanding Human-Centric Design Offering 

Strativity Group is excited to announce the acquisition of Burnham Marketing. Burnham Marketing’s resources, methodologies, and business practices will be integrated into Strativity Group to expand the company’s digital transformation, brand operations, and CX design capabilities. 
 
Integrated offerings will include: 
• CX performance measurement, including social responsibility
• Humanized Customer Centric Design (examining customer’s innate needs, values, cognitive resistances, learning style, communication preferences, and view of the world)
• Journey Mapping with Human-centric focus
 

 

Thank you for your continued support!

 

– The Strativity Team 

Interviews: 

Television

MSNBC’s Your Business 

JJ Ramberg talks to Lior Arussy about choosing the right customer, social media, and more!

Watch Here

 

Podcast

33 Voices 

Lior Arussy discusses the importance of exceptionalism and exceeding expectations.

Listen Here

 

Radio

The Small Business Advocate 

Lior Arussy talks with Jim Blasingame about consistently delivering the best customer experience possible.

Listen Here

 

 

Expertise: 

Article

Change Management- It’s Time for Transformation

by Lior Arussy

Customer Experience Magazine

 

Article

When & Why to Part Ways with a Customer

by Lior Arussy

Harvard Business Review

 

 

Other News: 

Social

Strativity has a NEW Facebook page!

Click here to Like us!

 

 

Upcoming Events: 

May 5-6, 2015 

CXPA 2015 Insight Exchange

Hotel del Coronado

1500 Orange Ave.
Coronado, CA

More Information

 

May 17-20, 2015

ATD 2015 International Conference & Exposition

Orange County Convention Center

9990 International Dr.

Orlando, FL

 

 

 

We are pleased to announce that Strativity has been named to the Inc. 5,000 list of America’s Fastest Growing Companies for the Second Year in a Row!

 

Learn more here