April CX Pulse Study
Customer Delight is an Indicator of Brand Loyalty
Almost 40% of customers interact with their favorite company at least weekly, making the quality of customer interactions very important.
To learn more about the results of our CX Pulse Study from a nationally representative sample of 1,000 Americans ages 18+ and to view the accompanying infographic in full, click here.
Re-Released April 13, 2015
Exceptionalize It! is Strativity founder Lior Arussy’s manifesto of how to rise up to the exceptional performance within organizations and as individuals.
This updated edition, which re-released on April 13, is essential for surviving in the new business era. It features BRAND NEW chapters that relate to exceptionalism in 2015 and beyond.
Visit Amazon.com to order your copy today!
Strativity Acquires Burnham Marketing
Expanding Human-Centric Design Offering
Strativity Group is excited to announce the acquisition of Burnham Marketing. Burnham Marketing’s resources, methodologies, and business practices will be integrated into Strativity Group to expand the company’s digital transformation, brand operations, and CX design capabilities.
Integrated offerings will include:
• CX performance measurement, including social responsibility
• Humanized Customer Centric Design (examining customer’s innate needs, values, cognitive resistances, learning style, communication preferences, and view of the world)
• Journey Mapping with Human-centric focus