NAVIGATING CUSTOMER EXPERIENCE

Is your brand’s customer experience stacking up?

Take Our Complimentary CEM Assessment

The world’s leading brands, the likes of Disney, Whole Foods, and Mercedes-Benz, have obtained the holy grail in business: all have differentiated customer experiences that enables them to consistently beat their competition. All enjoy intense customer loyalty, reduced overheads and increased profitability.

Would you like the same success?

Strativity is a leading global customer experience consulting firm with over 10 years experience crafting exceptional customer experiences for clients. Our 10-minute, online CEM Maturity Assessment evaluates your company’s progress on your customer experience journey based on five core customer experience metrics:

  1. Strategy
  2. Measurement
  3. Employees
  4. Customers
  5. Organization

Upon completion of the survey assessment you will receive a complimentary customized report within one week. Prepared by our customer experience experts, the report scores you on each metric and provides actionable steps to improve.

BEGIN ASSESSMENT

Our free, no obligation assessment will:

  • Establish your current customer  experience score on each metric
  • Uncover quick wins
  • Offer recommendations as to longer-term areas of CEM improvement

2014 Customer Experience in Action Study

From this detailed 14-page report you will discover how to:

  • 1.Create a strong business case – Investing in the customer experience is a business strategy that results in increased profitability.

  • 2.Empower employees – Understand, empower, and motivate your employees to deliver exceptional customer experience at all touchpoints.

  • 3.Integrate your customer experience and brand promise – A successful customer experience strategy fulfills the brand promise made to customers. Link your brand to the customer experience in a measurable way.

Executive Summary

Few companies are using customer experience as a means to differentiate themselves in the marketplace. Most companies are struggling with getting the basics right: speed, personalization, cost, simplicity and having a complete solution – the transactional needs. To be competitive your company must move quickly to become customer-centric, which requires a deep level of knowledge of and engagement with your customers.

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For more information please contact us, info@strativity.com or 201.808.8500