“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

August News: Map the Journey and Build Customer-Centric Culture

Posted: Aug 26, 2014 by Katie Kazmierczak





August 2014 News & Insights



Strativity Company Logo




Increased Employee Satisfaction, Brand Pride and Higher Sales




Tracy Riazzi, Customer Service Development Director for Automotive Management Services, Inc., and Lior Arussy, President of Strativity Group, will discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn
is driving higher profits and increased customer loyalty.


Register here



Journey Mapping: Actionable, Results-Driving Tools



Join Lior Arussy and Bruce Temkin as they discuss:
  • Clear, actionable steps to design an effective customer
    journey map
  • Case studies and lessons learned while working with some 
    of the world’s leading brands
  • Techniques that will elevate your customer journey mapping
    to the next level 
Upcoming Event 
CEM Certification – October 21-23, 2014 



Are you a practitioner managing, leading, or championing customer experience in your organization? Strativity would like to cordially
invite you to attend our Customer Experience Management (CEM) Certification program.
Get a firmer grasp on the core concepts, winning strategies and hot topics surrounding customer-centric culture. You will have a framework for next steps in your key focus areas when you return back to your organization.

In brief: 


September 10
3pm – 4pm EDT 

Employee Engagement & Cultural Transformation Webcast

Click to Register



September 16

1pm – 2pm EDT 

Next Generation Journey Mapping

Click to Register



October 21 – 23

CEM Certification 

Orlando, Florida 

Click to Learn More



November 11 – 13

CEM Certification

London, UK 

Click to Learn More




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Read what’s new on the Strativity Blog


This week:


Personalizing the Experience: Lessons from a Coffee Shop

Click to read


Don’t forget to check out our on-demand webcasts! 




We are pleased to announce that Strativity has been named to the Inc. 5,000 list of America’s Fastest Growing Companies

for the Second

year in a row!


Learn more here





New Report cites Strativity Cultural Transformation Expertise 


More information here





Thank you for your continued support!


– The Strativity Team