Blog

“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

August News: Map the Journey and Build Customer-Centric Culture

Posted: Aug 26, 2014 by Katie Kazmierczak

 

 

 

 

August 2014 News & Insights

 

 

Strativity Company Logo

 

Webcasts

 

Increased Employee Satisfaction, Brand Pride and Higher Sales

 

 

 

Tracy Riazzi, Customer Service Development Director for Automotive Management Services, Inc., and Lior Arussy, President of Strativity Group, will discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn
is driving higher profits and increased customer loyalty.

 

Register here

 

 

Journey Mapping: Actionable, Results-Driving Tools

 

 

Join Lior Arussy and Bruce Temkin as they discuss:
  • Clear, actionable steps to design an effective customer
    journey map
  • Case studies and lessons learned while working with some 
    of the world’s leading brands
  • Techniques that will elevate your customer journey mapping
    to the next level 
 
 
 
Upcoming Event 
 
CEM Certification – October 21-23, 2014 

 

 

Are you a practitioner managing, leading, or championing customer experience in your organization? Strativity would like to cordially
invite you to attend our Customer Experience Management (CEM) Certification program.
 
Get a firmer grasp on the core concepts, winning strategies and hot topics surrounding customer-centric culture. You will have a framework for next steps in your key focus areas when you return back to your organization.
 

In brief: 

 

September 10
3pm – 4pm EDT 

Employee Engagement & Cultural Transformation Webcast

Click to Register

 

 

September 16

1pm – 2pm EDT 

Next Generation Journey Mapping

Click to Register

 

 

October 21 – 23

CEM Certification 

Orlando, Florida 

Click to Learn More

 

 

November 11 – 13

CEM Certification

London, UK 

Click to Learn More

 

 

 

Follow us on Twitter

@StrativityGroup

 

 

Find us on Linkedin 

Click here

 

 

 

Read what’s new on the Strativity Blog

 

This week:

 

Personalizing the Experience: Lessons from a Coffee Shop

Click to read

 

Don’t forget to check out our on-demand webcasts! 

 

 

 

We are pleased to announce that Strativity has been named to the Inc. 5,000 list of America’s Fastest Growing Companies

for the Second

year in a row!

 

Learn more here

 

 

 

 

New Report cites Strativity Cultural Transformation Expertise 

 

More information here

 

 

 

 

Thank you for your continued support!

 

– The Strativity Team