Our Work in Action

200+ Projects for Major Global Brands
600M Enhanced Customer Relationships
1M+ Empowered Employees Worldwide

CX, Employee Engagement, and Organizational Transformation Success Stories

Strativity has served clients worldwide and across most major industry verticals with a level of specialization unrivaled by our competition. Organizations who want to differentiate through consistently exceptional customer and employee experiences have made significant and lasting change through our service channels. Here are a few examples of the business challenges we’ve addressed and conquered for our clients. 

Employee Empowerment Project | Royal Carribean

Cruising to double-digit guest satisfaction

Empowering employees and increasing customer satisfaction at Royal Caribbean

Business Challenge

Royal Caribbean selected Strativity to help implement a new level of guest service onboard their ships, with a specific focus on empowering all employees in creating first contact problem resolution.

Path to Change

Together we set sail with a dozen focus groups with crew members, managers and senior staff, on observational research as well as one-on-one interviews. Strativity created a problem-resolution empowerment program to accelerate personal ownership by every crew member. All managers were trained on the program, which was then disseminated to over 40,000 crew members around the world.


Fleetwide average GOLD Anchor Quality Review scores experienced double-digit growth. The first-contact problem resolution program resulted in a reduction of complaints, escalations to guest services and shoreside customer service.

Our work

TCU Financial Group20200220080014

TCU Financial Group

How TCU Financial Group transformed their member experience



Customer Experience transformation for Mercedes-Benz

Major Luxury Auto Manufacturer20190703223936

Major Luxury Auto Manufacturer

Customer Experience programs launch Major Auto Manufacturer to new levels of satisfaction

The MET20190703223919


Customer Experience blueprint for The Metropolitan Museum of Art



Renewed focus on Customer Experience for AmeriGas



Mastering internal Customer Experience with E-On

Novo Nordisk20190703221751

Novo Nordisk

Making changes to deliver exceptional patient experiences with Novo Nordisk

Royal Caribbean20190703214958

Royal Caribbean

Empowering Employees and Customer Satisfaction at Royal Caribbean

National Performing Arts Center20190703214954

National Performing Arts Center

Increased employee alignment & commitment for National Performing Arts Centre

Step 1 of 4

  • How Can We Help?

    Tell us a little bit about yourself (in 30 seconds or less) and we'll tell you how we can help accelerate your success.