[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact20191120010528

[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact

Strativity TeamNovember 20, 2019, , 0 comments
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap into the valuable ...
How to Write a Great Customer Experience RFP20191111224417

How to Write a Great Customer Experience RFP

Whether you’re writing a Customer Experience RFP, Employee Experience RFP, Organizational Transformation RFP, or any other, our template will sa...
7 Tips to Unite Teams Around Your Customer Experience Strategy20191016073018

7 Tips to Unite Teams Around Your Customer Experience Strategy

The first key to delivering exceptional experiences is, no surprise, an exceptional customer experience strategy — the kind of strategy that brings cr...
Forrester Research Goes In-Depth on CX Consulting20190328052047

Forrester Research Goes In-Depth on CX Consulting

Strativity TeamMarch 28, 20190 comments
The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019. Why read this report: In-depth evaluation of S...
Six Steps to Customer Journey Management20180421061622

Six Steps to Customer Journey Management

Journey management is defined as “an active process used to optimize the journey over time as the organization and customers evolve.” It enables an or...
Don’t Ask If You Can’t Act20180401062252

Don’t Ask If You Can’t Act

Lior ArussyApril 1, 20180 comments
Companies continually fail to understand the value and purpose of customer surveys from the perspective of their customers. While companies seek feedb...
Engaged Employees Deliver Higher Customer Satisfaction and Greater Profitability20180322062437

Engaged Employees Deliver Higher Customer Satisfaction and Greater Profitability

Lior ArussyMarch 22, 2018, 0 comments
In an ever increasing customer-centric world, employees are the key to unlocking customer loyalty. Engaged employees deliver better customer satisfact...
Drivers for Performance Excellence20180313063241

Drivers for Performance Excellence

Lior ArussyMarch 13, 20180 comments
Employee performance excellence is an ongoing, ever-evolving process. Because better performance often translates into better customer relationships a...
Capable, Ready, and Willing: the Employee At the Center of the Customer Experience20180228061836

Capable, Ready, and Willing: the Employee At the Center of the Customer Experience

Lior ArussyFebruary 28, 20180 comments
Differentiating one’s products and services from that of their competitors is becoming more challenging because of competitive alternatives. Because t...
Designing an Effective Employee Experience20180222224500

Designing an Effective Employee Experience

Lior ArussyFebruary 22, 20180 comments
Employee experience is not a matter of slogans and empty pats on the back. It is about nurturing a culture and an environment that will stir employees...
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