Proving ROI in Customer Experience: Research Report20200317070056
Strativity TeamMarch 17, 2020Customer Experience, Customer Experience Activation, Feature, Return on Investment0 comments
Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on inves...
Workshop Playbook: 9 Exercises to Spark CX Innovation20200123000927
Strativity TeamJanuary 23, 2020Customer Experience, Customer Experience Strategy, Employee Engagement0 comments
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities,...
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact20191120010528
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap into the valuable ...
How to Write a Great Customer Experience RFP20191111224417
7 Tips to Unite Teams Around Your Customer Experience Strategy20191016073018
Strativity TeamOctober 16, 2019Customer Experience, Customer Experience Activation, Customer Experience Strategy, CX, News, Organizational Transformation0 comments
The first key to delivering exceptional experiences is, no surprise, an exceptional customer experience strategy — the kind of strategy that brings cr...
Forrester Research Goes In-Depth on CX Consulting20190328052047
Six Steps to Customer Journey Management20180421061622
Don’t Ask If You Can’t Act20180401062252
Engaged Employees Deliver Higher Customer Satisfaction and Greater Profitability20180322062437
In an ever increasing customer-centric world, employees are the key to unlocking customer loyalty. Engaged employees deliver better customer satisfact...