RESOURCES

Insights from the front lines.

 

Topic: Articles in Foreign Langauges

Explore the fundamentals of CEM, its business rationale, and the first steps of customer centricity.

13 Vanlige Utfordringer (Norwegian)

Article posted: Nov 10, 2011 by Lior Arussy

Lior Arussy fra vår partner Strativity Group har skrevet et “åpent brev” fra en tenkt toppleder som gir verdifulle innspill til oss som arbeider med kundeopplevelse.
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Sustaining The Customer Experience - Especially During A Recession (Hebrew)

Article posted: Feb 03, 2009 by Simcha Sigan

Sustaining the Customer Experience - Especially During a Recession
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An Interview With Lior Arussy (Turkish)

Article posted: Jul 01, 2005 by HANDE D. SÜZER

Kâra ulasmanin yolu müsterileriniz ile olan iliskilere “tutku” katmaktan geçiyor. Müsteri iliskileri alaninda uzman bir isim olan Lior Arussy, bu tezin atesli bir savunucusu. Bu konuda çok sayida kitapta imzasi var. Son kitabi “Passionate&Profitable: Why Customer Strategies Fail and Ten Steps To Do Them Right”ta ise yeni bir manifestoya imza atiyor. Müsteri stratejilerinin neden basarisiz oldugunu anlatiyor.
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Los Clientes Son Tan Sensibles (Spanish)

Article posted: Sep 01, 2004 by Lior Arussy

Los sentimientos de los clientes incomodan al mundo corporativo. La percepción es que estas emociones no se pueden manejar bien, que son difíciles de representar en un gráfico de torta o de analizar en un reporte, y que por lo tanto deben ser ignoradas.
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Interview With Hankyung Business During SAP Leadership Forum 2004 (Korean)

Article posted: Jul 22, 2004 by Lior Arussy

Interview with Hankyung Business During SAP Leadership Forum 2004 in Korea
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Como Ignorar Seu Cliente Mais Fiel (Portuguese)

Article posted: Sep 25, 2002 by Consumidor Moderno

Identificar tendncias de mercado e determinar desejos dos consumidores um desafio crescente para os negcios mundiais. Com o objetivo de conquistar essa percepo crtica, os negcios de hoje esto comprometidos a ir fonte, avaliando vivncias e mesmo consumidores em potencial. Afinal, qual fonte melhor que as pessoas que compram ou podero comprar os seus produtos?
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Don't Take A Call, Make A Contact (Chinese)

Article posted: Jan 02, 2002 by Lior Arussy

Don't Take a Call, make a Contact
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How To Listen To Your Client (Hebrew)

Article posted: Sep 11, 1996 by Lior Arussy

How To Listen To Your Client
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Don't Lose Your Heart, Or When Bureaucracy Reaches The Rate Of Growth (Hebrew)

Article posted: Mar 27, 1996 by Lior Arussy

Don't Lose Your Heart, or When Bureaucracy Reaches The Rate of Growth
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Love Your Customers As You Love Yourself (Hebrew)

Article posted: Nov 07, 1995 by Lior Arussy

Love Your Customers As You Love Yourself
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