RESOURCES

Insights from the front lines.

 

Topic: Employee Engagement

Build consensus and empower with accountability, motivational tools, and employee performance incentives

Creating Effective Leadership Sponsorship For Customer Experience Strategy

Article posted: Mar 17, 2010 by Lior Arussy

In preparation for a customer experience strategy launch, I sat down with the senior leader sponsoring the initiative ad briefed him on the need to demonstrate commitment. He in return stood up at the beginning of the meeting and announced "we are going to do this. If you disagree consider yourself fired. Any questions so far?"
Read more