Customer Experience: Does Customer Loyalty Still Exist?

Posted On September 15, 2009
By Lacey Stephen

Today, the relationships between companies and their customers are being tested more than ever before. Businesses are examining customer loyalty—and consumers are demanding more, taking more time to make purchase decisions, and carefully evaluating price.

Join Stativity Group and Verint® Witness Actionable Solutions® on October 13 at 2:00 p.m. ET for a complimentary webinar examining how the quality of customer experiences affects customer relationships. Does customer loyalty still exist, or are purchase considerations driven solely by price? The discussion will reveal insight from recent customer experience studies, providing a new methodology in approaching and maintaining consumer loyalty.

Location: Webcast – TBD

Time: October 13, 2009 2:00 PM – 3:00 PM

Customer Experience: Does Customer Loyalty Still Exist?

What You Will Learn:

  • How consumer expectations impact the customer experience
  • Which customer experience technology investments are priorities for executives
  • Which touch points drive customer loyalty
  • How emotional engagement impacts revenue and profit

For more information on this insightful webinar, please contact

About Lior Arussy

Lior Arussy is an author, visionary, consultant and creative catalyst in the areas of creating delightful customer experiences and executing profitable customer strategies. Arussy’s company, Strativity Group, advises Global 2000 companies and emerging businesses around the world. His syndicated column, Focus: Customer, reaches more than 1,000,000 readers worldwide every month. He is also a regular contributor to CRM magazine’s Customer Centricity column. In addition, he has published more than 50 articles in publications around the world, including the Harvard Business Review. Arussy is the author of several books, including his most recent, Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers (Information Today, Inc., 2008).

About Stativity Group

At Strativity Group, Inc. we do more than Customer Experience research and strategic planning. We take a strong, multi-disciplinary approach to Customer Experience strategy design and implementation. Through proprietary research tools, strategic analysis, business planning and customer experience innovation design, we help our clients operationalize profitable customer experience strategies. We measure our success by a single method: execution.

We have had the privilege of serving a multitude of companies, such as E.ON, Capital One, Honeywell, FedEx, Nokia, Nordea, Siemens and HSBC.