CX Annual Planning for 2021: Program Strategy in a COVID World

Aug 26, 2020

By its nature, annual planning is always a combination of some best-guesses and loose commitments to a possible year ahead.

Emphasis on “possible” year ahead — we know, 2021 feels tenuous. But if you work in a big organization, we bet the pressure is already on to set your projects and budgets for an unpredictable world.

But are you ready to commit to a CX plan for 2021?

Download our eBook for 5 things to consider as you look to the year ahead. Think of them as your stakes in the ground — giving you, your team, and your organization some much needed bearings.

Complete the form below to download the White Paper