“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

CX Pulse Infographic: Voice of Customer

Posted: Sep 02, 2015 by Brianne Spinelli

A customer-centric mentality is reflected in a company’s attitudes and behaviors. It’s presence, or lack thereof, can ultimately strengthen, or weaken, customer relationships.

Our latest CX Pulse study on Voice of Customer has shown that, for the majority of customers who provide companies with their feedback via surveys, there is little to no attempt for follow-up with customers based on the feedback they provide.

Click here to download our Voice of Customer infographic to discover more about what customers are saying about their experiences.

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