“Our key brand message is providing excellent service and intelligent solutions that save our customers time, cost, and carbon. This made it easier for customers to understand how we can help them and how they can contact us and has created a sense of unity and pride amongst our people.”
Business Challenges

The Shared Services environment fostered a contentious relationship between customer and service provider.

Program Overview

Developed a new corporate business strategy and guiding principles to maintain a sustainable business


Received a Bronze award in the Organizational Transformation category of the Gartner and 1ot1 Customer Awards.  Improved NPS from -30 to 54.

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