Deliver Amazing Customer Experiences at Every Interaction

 

Program Overview

Providing great experiences for customers is one of the key challenges facing organizations. Customers expect positive experiences and organizations need to meet these expectations at every touchpoint to be competitive. This interactive and inspirational education program explores the many factors that lead to a customer experience revolution and teaches employees how to instill change from within.

 

Through case studies and interactive exercises, participants will learn how to create and deliver delightful customer experiences that increase loyalty and customer profitability.

Program Topics

  • From product centricity to customer experiences

 

  • The driving forces behind a customer experience revolution

 

  • Customer experience principles

 

  • Memories and their impact on customer loyalty

 

  • Physical attributes and emotional engagement

 

  • The individual’s role in the customer’s experience

Coach Your Leaders
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