“Your insights coupled with a no-nonsense methodology provided the Aerospace Leadership team with a new ‘lens’ and set of tools to execute our initiatives with a clear customer experience focus.”


Michael M. Mueller, Director, Global Order Management / AEROSPACE, Honeywell International, Inc.

Business Challenges

Create a customer support program to manage the entire portfolio of technical questions

Program Overview

Customer Call Center Assessment and Improvement, followed by Aerospace Customer Service training course.


Customer satisfaction improved 20% in 12 months and double-digit sales growth two years in a row

Learn More About Our Impact