Honeywell
“Your insights coupled with a no-nonsense methodology provided the Aerospace Leadership team with a new ‘lens’ and set of tools to execute our initiatives with a clear customer experience focus.”

 

Michael M. Mueller, Director, Global Order Management / AEROSPACE, Honeywell International, Inc.

Business Challenges

Create a customer support program to manage the entire portfolio of technical questions

Program Overview

Customer Call Center Assessment and Improvement, followed by Aerospace Customer Service training course.

Results

Customer satisfaction improved 20% in 12 months and double-digit sales growth two years in a row

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