Blog

“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

August News: Invigorate Your Strategy for Exceptional

Posted: Aug 19, 2015 by Brianne Spinelli

 

 

Passion. Expertise. Execution. 


News and Insights
August 2015

Monthly Motivation:

The formula for exceptionalism and “WOW” is ongoing improvement and searching for the next opportunity to impress and surprise customers. 

Celebrating 3 Consecutive Years on Inc. 5000
Strativity Group, Inc. is the undisputed customer experience leader! The Inc. 5000 represents the most comprehensive look at the most important segment of the economy– America’s independent entrepreneurs. More…

Classic, truly timeless Strativity expertise

Welcome to the Efficient Relationship “It really is not me, it is you,” he said. “You see, here is the chart of our relationship as I was tracking it so carefully.” He pulled the color-coded chart full of red spots and very few yellow and green spots. More…
Eight Steps to Journey Mapping & Design Success 
Announcing new Customer Journey Management Workshops from Strativity’s practitioners. For the first time, journey mapping from practitioners with real life experience based upon hundreds of projects worldwide. More…

Wharton School’s Knowledge @ Wharton 

2nd Annual Customer-Centricity Summit: High Velocity Growth Using analytics, behavior, and loyalty initiatives to understand, deliver, and retain the customers that matter most.
To register for the event at 15% off discount, use our discount code: SP15OK 
 More…
Exceptionalizing Your Customer Experience 
Have you experienced sub-par results from a service provider? As consumers, we expect extraordinar service, but because such experiences are so rare, we’ll often settle for anything above average. More…

Talk to Your Employees About Cynicism 

Three Effective Ways to Create a Cynical Culture In organizations, cynicism arises amid negligence, and it only takes one cynical employee to ensure cynicism will spread into the hearts and minds of everyone else. More…

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