Strativity launched the Journey Management Academy as part of the CX consultancy’s journey mapping center of excellence. The Journey Management Academy provides a single source of tools and expertise for the diverse needs of brands, marketers, and CX practitioners looking to map, prioritize, and manage their customers’ journeys. Based on Strativity’s proprietary and proven methods for CX and powered by Touchpoint Dashboard, the largest journey management platform, brands can now evolve from journey mapping visualization to journey management of CX initiatives.
The Journey Management Academy provides immersive workshops led by customer experience and journey mapping subject matter experts who will engage participants in group discussions, group exercises, and individual tasks to maximize the strengths and talent in the room. The workshops include journey mapping education, certification, visualization, validation, action planning, and accountability for execution.