Successful customer experience initiatives begin by mapping the customer journey.
“The key to creating a successful journey map is to understand your customer as a human being.”
Customer journey mapping is a process in which we identify all aspects of the customer experiences across the different, and often siloed, functions in the organization. Journey mapping includes several activities such as process reviews, exceptions review, voice of customer material review and a customer journey mapping workshop. All activities result in a complete map of the customer’s journey with your brand.
All activities result in a complete map of the customer’s journey with your organization. To support broader communication and education on the customer journey, a graphical journey map can also be produced, and Touchpoint Dashboard can be implemented to support updates and action planning around the journey moving forward.
Workshops

Workshops

Graphical Map

Graphical Map

Touchpoint Dashboard

Touchpoint Dashboard

Strativity offers a full suite of solutions for companies that want to identify all aspects of their Customer Experience (CX) and transform Customer Journey Maps into innovative and strategic action plans. Our solutions and expert consultants meet you where you are in your journey.

 

Journey Mapping and Customer Experience Consulting Services – Let us support you in the creation and management of your entire customer experience or journey management initiative.

 

Journey Mapping Education and Enablement – Take your skills to the next level and bring cutting-edge best practices back to your organizations with Journey Mapping and Management Certification through the Journey Management Academy.

 

Journey Mapping and Management Platform – Leverage the world’s first, largest, and most comprehensive journey management platform, Touchpoint Dashboard, to evolve from journey mapping visualization to journey management of initiatives.

Download “An Introduction to Journey Mapping, Journey Prioritization and Journey Management” to inspire or support your customer experience strategy.

How can we help?

Download “An Introduction to Journey Mapping, Journey Prioritization and Journey Management” and gain access to our leadership resources that will inspire or support your customer experience strategy.






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