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“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

July 2014 News – New Fall CEM Program, What Taylor Swift Knows about Customer Experience and more

Posted: Jul 18, 2014 by Katie Kazmierczak

 

 

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July 2014 News 

 

Webcast

 

Accelerate Cultural Transformation

Consistently engaged employees are the key to creating better customer experiences and loyal customers, but as companies struggle to keep up with the fast-paced world of cultural transformation they are losing the hearts and minds of their employees. Why? Because nobody likes change.
 
In this on-demand Human Captial Institute webcast, Lior Arussy explores why you need to move from change management to cause management, and why it is imperative that you present a challenge as an opportunity to make a difference.
 

WHAT’S NEW

 

6 World Cup Lessons Applicable to Every Customer Relationship 

Our newest Strativity blog explores what world-class athletes can teach us about aspiring to be number one in your customers’ eyes. Read more

 

What Taylor Swift Doesn’t Know She Knows about Customer Experience

An American pop star turned Customer Experience expert? Taylor has some great insights into how to stay relevant with your fans…and customers. Read more

 

We have a Winner! 

Congrats to Manitoba Telecom Services. They will be receiving a complimentary Customer Experience Management Workshop on behalf of Clicktoolsa Strativity partner.

 

 

Thank you for your continued support! 

 

– The Strativity Team 

 

 

HCI Employee Engagement Conference

 

We will be in Seattle July 23-25 at the Human Capital Institute Employee Engagement Conference. Stop by and say hi, or follow us at the event on Twitter with the #Strativity tag.

 

Get a free assessment and customized report. Find out where your company lands on our CEM Maturity Model. strativity.com/assessment