July News: On Your CX Journey, Don’t Forget Your Map!

Posted On July 14, 2015
By Brianne Spinelli

Take a look at our July Newsletter featuring some Monday motivation,  workshops of Customer Journey Management, and a case study on Mercedes-Benz’s Customer Experience Transformation.



Passion. Expertise. Execution. 







News and Insights

July 2015

Strativity Group’s newly redesigned newsletter! 

Monthly Motivation:

“Stay open to new ideas and be flexible enough to adapt to them. Openness and flexibility are what allow you to create experiences that are intimate and suitable to your customers.” – Lior Arussy, Exceptionalize It!


Get the tools, templates, and hands-on training you need to succeed. Strativity’s NEW Customer Journey Management Workshops allow you to work closely with CX professionals from across the country. More…

Successful Transformation to Customer Centricity: A Case Study

Congratulations to Mercedes-Benz on their outstanding achievement! A research report highlighting Mercedes-Benz’s Customer Experience program was recently released. We’re thrilled to have had the privilege of partnering with these customer experience champions for the last 5 years. More…

Have no fear. The Customer Journey Management webinar featuring Strativity’s Ed Murphy and Lior Arussy is now available to download. Learn how to turn a customer journey map into a dynamic, strategic tool for your organization. More…

What have you done today to Exceptionalize It?

Meeting expectations is no longer sufficient. Start a journey to to challenge and reinvent success– excite your customers, your teams, and yourself with Lior Arussy’s manifesto on how to rise to the exceptional. More…





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