BUILDING THE BUSINESS CASE

Discover the financials to drive your Customer Experience journey.

Innovating Customer Experience for Profitable Results 04:39

By developing the business case for exceptional customer experiences, we assign measurable value to each step in our process and align an organization around the philosophy of customer-centrism.

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Customer Experience is more than enhancing customer satisfaction—it’s a business imperative:

ECONOMICS OF CUSTOMER EXPERIENCE

An invaluable tool for building consensus throughout an organization from a pure and persuasive bottom line perspective.

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The No. 1 Enemy of Customer Experience Transformation

July 1, 2014 by Lior Arussy |

I discovered a simple truth after over 150 journeys with clients, working toward transforming their organizations into customer-centric centers and toward delivering exceptional customer experiences consistently. There is a hidden enemy working against you if you try to activate a customer-centric transformation within an organization. It is the no. 1 enemy of improving the customer […]

2014 Customer Experience in Action Study – Executive Summary

March 27, 2014 | pdf

Few companies are using customer experience as a means to differentiate themselves in the marketplace. Most companies are struggling with getting the basics right: speed, personalization, cost, simplicity and having a complete solution – the transactional needs. To be competitive, your company must move quickly to become customer-centric, and we have identified the five (5) core […]

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Economics of Customer Experience™ Building the Business Case for Customer Experience Transformation

August 15, 2008 | pdf

Customer Experience is hot today. As the battle to attract new customers intensifies, companies are increasingly proclaiming a renewed commitment to their existing customers. They are creating positions with titles like Chief Customer Officer and Vice President of Customer Experience.

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Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download: