INNOVATE CUSTOMER EXPERIENCE

Innovate to differentiate your experience.

Innovating Customer Experience 09:58

Our discovery and assessment diagnostic tools reach into every corner of a business and define the customer’s experience with pinpoint accuracy.

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Our processes and research initiatives assess an organization’s readiness, identify and quantify opportunities and usher in a new, organization-wide culture of customer centricity:

CUSTOMER PERSONA DESIGN

Each customer segment served by an organization exhibits unique behaviors, values, and needs.

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EXPERIENCE 360®

Our industry-leading assessment solution identifies gaps between employee perceptions of customer needs and their actual needs through two parallel surveys: one deployed internally and the other, externally.

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A DAY IN THE LIFE

During this exploratory program, we immerse ourselves in the journey of the customer as he/she interacts with a brand, its products, and its employees.

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The No. 1 Enemy of Customer Experience Transformation

July 1, 2014 by Lior Arussy |

I discovered a simple truth after over 150 journeys with clients, working toward transforming their organizations into customer-centric centers and toward delivering exceptional customer experiences consistently. There is a hidden enemy working against you if you try to activate a […]

10 Steps to Customer Feedback and Dialogue Excellence – Are You Looking at the Past, or the Future?

January 15, 2014 by Lior Arussy |

A cornerstone of the customer experience revolution, organizations around the world are increasing their investment in soliciting customer feedback. Yet there’s one dirty little secret no one wants to talk about: response rate. Most customers ignore or refuse to respond […]

Want Improved NPS? Not So Fast – First, Perfect Your Performance

December 20, 2013 by Lior Arussy |

You can improve your Net Promoter score, but companies must first take a long, hard look in the mirror.  The most common request I receive these days is “can I improve my company’s Net Promoter score (NPS) or customer satisfaction?” […]

2014 Customer Experience in Action Study – Executive Summary

March 27, 2014 | pdf

Few companies are using customer experience as a means to differentiate themselves in the marketplace. Most companies are struggling with getting the basics right: speed, personalization, cost, simplicity and having a complete solution – the transactional needs. To be competitive, […]

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Economics of Customer Experience™ Building the Business Case for Customer Experience Transformation

August 15, 2008 | pdf

Customer Experience is hot today. As the battle to attract new customers intensifies, companies are increasingly proclaiming a renewed commitment to their existing customers. They are creating positions with titles like Chief Customer Officer and Vice President of Customer Experience.

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Please feel free to get in touch for more information on how we can help you:
+1 201.808.8500     info@strativity.com

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download: