EDUCATION AND CULTURAL TRANSFORMATION

Transform your culture to accelerate your strategy.

Training or Education? 05:29

When it comes to large, complex projects– like launching a program for 25,000 employees in less than two months–Strativity brings speed of execution to cultural transformation.

Take Action – Services

The design phase of our work provides structure, goals, benchmarks, training and guides to increase both the efficacy of the process and the alignment of an organization as your culture transitions.

ACTION PLANNING

Leveraging insights and proposed innovations from previous phases of work, we develop a 24-36 month master plan in collaboration with your teams.

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Employee Education

Inspiring, informative and interactive, our programs invite employees to take Customer Experience performance to the next level.

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Leader Education

We help leaders hone their personal management styles in support of Customer Experience and explore the evolving dynamics of manager/employee relationships.

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Sustainability Plan programs

Fully customizable tool kits with ready-to-deploy materials for leaders, managers and employees to ensure the lasting impact of Customer Experience strategies and principles.

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The No. 1 Enemy of Customer Experience Transformation

July 1, 2014 by Lior Arussy |

I discovered a simple truth after over 150 journeys with clients, working toward transforming their organizations into customer-centric centers and toward delivering exceptional customer experiences consistently. There is a hidden enemy working against you if you try to activate a […]

The Top 3 Company Culture Fixes That Don’t Work

June 9, 2014 by Dalya Arussy |

People create culture- so why is it so hard for people to change it? Culture is made up of many influences over the course of a long period of time. It’s a pattern that has evolved with the people that […]

Three Effective Ways to Create a Cynical Culture

February 25, 2014 by Lior Arussy |

In organizations, cynicism arises amid negligence, and it only takes one cynical employee to ensure cynicism will spread into the hearts and minds of everyone else. Unlike other corporate initiatives, cynicism does not require sponsorship from top executives. Nor does […]

2014 Customer Experience in Action Study – Executive Summary

March 27, 2014 | pdf

Few companies are using customer experience as a means to differentiate themselves in the marketplace. Most companies are struggling with getting the basics right: speed, personalization, cost, simplicity and having a complete solution – the transactional needs. To be competitive, […]

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Economics of Customer Experience™ Building the Business Case for Customer Experience Transformation

August 15, 2008 | pdf

Customer Experience is hot today. As the battle to attract new customers intensifies, companies are increasingly proclaiming a renewed commitment to their existing customers. They are creating positions with titles like Chief Customer Officer and Vice President of Customer Experience.

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Please feel free to get in touch for more information on how we can help you:
+1 201.808.8500     info@strativity.com

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download: