VOICE OF CUSTOMER

Unleash the power of "the voice" in your Customer Experience strategy.

Principles of Customer Experience 10:22

Infuse employees with a customer-centric mentality that will be reflected in their attitude and behavior, which will ultimately strengthen customer relationships.

Take Action – Services

Strativity’s services are specifically designed to identify and motivate employees towards a culture of customer centricity:

VOICE OF CUSTOMER

The customer’s voice provides an “experience compass” which guides both current and future initiatives.

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GOVERNANCE MODEL

The model uses the voice of the customer as a rubric and holds all business functions accountable for both learning from customer issues and continuing the experience-innovation process.

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A Tale of 2 Companies: Contrasting Customer Experiences

June 6, 2014 by Lior Arussy |

Following the flooding of my basement, I was quickly introduced to two different companies who handled the same issue in contrasting ways.  Quick background: My basement flooded while I was on vacation with my family in California. Chubb is our […]

Evolving Customer Experience – Businesses Can Embrace a Culture of Feedback

May 15, 2014 by Dalya Arussy |

Yelp and similar websites seem to be a common fear for today’s business owner. Why? Because these websites now act as venting forums rather than problem-solving tools. But think about it from the customer’s perspective: they just want their problems […]

Don’t Ask If You Can’t Act – The 10 Deadly Sins of Customer Surveys

January 31, 2014 | pdf

Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous. Companies continually fail to understand the […]

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2014 Customer Experience in Action Study – Executive Summary

March 27, 2014 | pdf

Few companies are using customer experience as a means to differentiate themselves in the marketplace. Most companies are struggling with getting the basics right: speed, personalization, cost, simplicity and having a complete solution – the transactional needs. To be competitive, […]

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Please feel free to get in touch for more information on how we can help you:
+1 201.808.8500     info@strativity.com

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Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download: