VOICE OF CUSTOMER

Unleash the power of "the voice" in your Customer Experience strategy.

Principles of Customer Experience 10:22

Infuse employees with a customer-centric mentality that will be reflected in their attitude and behavior, which will ultimately strengthen customer relationships.

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Strativity’s services are specifically designed to identify and motivate employees towards a culture of customer centricity:

VOICE OF CUSTOMER

The customer’s voice provides an “experience compass” which guides both current and future initiatives.

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GOVERNANCE MODEL

The model uses the voice of the customer as a rubric and holds all business functions accountable for both learning from customer issues and continuing the experience-innovation process.

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A Tale of 2 Companies: Contrasting Customer Experiences

June 6, 2014 by Lior Arussy |

Following the flooding of my basement, I was quickly introduced to two different companies who handled the same issue in contrasting ways.  Quick background: My basement flooded while I was on vacation with my family in California. Chubb is our insurance company. Chase holds the mortgage on our house.  I discovered that while Chubb was […]

Evolving Customer Experience – Businesses Can Embrace a Culture of Feedback

May 15, 2014 by Dalya Arussy |

Yelp and similar websites seem to be a common fear for today’s business owner. Why? Because these websites now act as venting forums rather than problem-solving tools. But think about it from the customer’s perspective: they just want their problems fixed. Wouldn’t that be more satisfying than feeling like you’re talking to a wall? On […]

Don’t Ask If You Can’t Act – The 10 Deadly Sins of Customer Surveys

January 31, 2014 | pdf

Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous. Companies continually fail to understand the value and purpose of these surveys from the perspective of their customers. In the absence […]

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2014 Customer Experience in Action Study – Executive Summary

March 27, 2014 | pdf

Few companies are using customer experience as a means to differentiate themselves in the marketplace. Most companies are struggling with getting the basics right: speed, personalization, cost, simplicity and having a complete solution – the transactional needs. To be competitive, your company must move quickly to become customer-centric, and we have identified the five (5) core […]

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Please feel free to get in touch for more information on how we can help you:
+1 201.808.8500     info@strativity.com

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Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download: