Sep 17, 2017
The transition from product-centricity to customer-centricity is not an incremental change; it is a transformational change. That’s why it is so vital to evangelize change management by painting a clear, detailed vision of customer experience and publicly commit to that vision. This excerpt from Customer Experience Strategy explains how to lead the charge and build the case to get executives onboard with customer experience transformation.
Related posts:
Proving ROI in Customer Experience: Research Report
Over the last three years in CX Network's Global State of CX Report, hundreds of CX practitioners have signaled that calculating ret...
Over the last three years in CX Network's Global State of CX Report, hundreds of CX practitioners have signaled that calculating ret...
Workshop Playbook: 9 Exercises to Spark CX Innovation
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap ...
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap ...