Managing Change in Your Ecosystem

Sep 30, 2017

To understand both the capacity for change and reluctance to change, it is necessary to take a close look at the functional areas within your company’s ecosystem. Mapping and examining the connection between different stakeholders, as laid out in this excerpt from Customer Experience Strategy, provides guidance about whom you should bring into the change process and at what stage, taking your change strategy from a place of resistance to real, meaningful change.

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