Sep 30, 2017
To understand both the capacity for change and reluctance to change, it is necessary to take a close look at the functional areas within your company’s ecosystem. Mapping and examining the connection between different stakeholders, as laid out in this excerpt from Customer Experience Strategy, provides guidance about whom you should bring into the change process and at what stage, taking your change strategy from a place of resistance to real, meaningful change.
Related posts:
CX Annual Planning for 2021: Program Strategy in a COVID World
By its nature, annual planning is always a combination of some best-guesses and loose commitments to a possible year ahead. Emphasi...
By its nature, annual planning is always a combination of some best-guesses and loose commitments to a possible year ahead. Emphasi...
Proving ROI in Customer Experience: Research Report
Over the last three years in CX Network's Global State of CX Report, hundreds of CX practitioners have signaled that calculating ret...
Over the last three years in CX Network's Global State of CX Report, hundreds of CX practitioners have signaled that calculating ret...
Workshop Playbook: 9 Exercises to Spark CX Innovation
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...