Blog

“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

May News: We Want to Put You on the Map (the Customer Journey Map!)

Posted: May 11, 2015 by Brianne Spinelli

 

 

 

 

May 2015 News & Insights

 

Strativity Company Logo

 

Customer Journey Mapping 

Doing It Right: A Best Practices Guide

 

 

Many companies show interest in creating a map detailing their customers’ journey and subsequently create one, but then do nothing with it. Customer journey maps are a tool. Like any tool, they will only provide the intended result if they are used properly. But how do you know if you’re doing it right?

 

 

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CX Pulse Survey 
Customer Journey Mapping

 

 

Complete the survey and enter for your chance to win one 1-year license to Strativity’s Customer Management tool.
 
Please take a few moments to answer this brief survey about your experiences with Customer Journey Mapping for Strativity Group’s upcoming CX Pulse study. Your feedback is greatly appreciated!
 
 
 

Soundview Live Webinar
Stop Boring & Start Exciting Your Customers

 

 

Soundview Live, Soundview Executive Book Summaries webinar series, will feature a webinar with Strativity founder and President Lior Arussy this Tuesday, May 12, 2015 at 12:00 PM ET
 
In this webinar, you will learn how to influence customers to choose you, how to stop boring your customers, why to stop chasing every customer in order to focus on the RIGHT customers, and how to drive customers to want to choose you over competitors.
 
 
 

The Exceptional Journey Network 

A Customer Journey Management Program

 

 

Strativity Group brings you the Exceptional Journey Network.

 

The Exceptional Journey Network will allow you to assign touchpoint owners, action plan, and track progress to support customer experience initiatives as well as improve business performance. 

 

Learn more

 

Thank you for your continued support!

 

– The Strativity Team 

Expertise: 

Article

There Are 3 Types of Employees– but Only 1 is Exceptional

by Lior Arussy

Success Magazine

 

Blog

The New Normal in Customer Expectations: When Two-Day Delivery Doesn’t Cut It Anymore

by Tim Douek

Strativity Blog

 

On the Radar: 

Press

Bulldog Reporter’s Daily Dog  

How Often Do You Delight Your Customers? Frequency of Interaction is a Strong Indicator of Brand Loyalty.

Read More

 

Upcoming Events: 

May 17-20, 2015

ATD 2015 International Conference & Exposition

Orange County Convention Center

Orlando, FL

 

June 9-10, 2015

The Conference Board Corporate Brand and Reputation Conference

Westin Times Square

New York, NY

More Information

 

June 15-17, 2015

Insight Innovation eXchange NA 2015

Georgia Tech Hotel & Conference Center

Atlanta, GA

More Information

 

June 18-19, 2015

The Conference Board 13th Annual Change Management Conference

Marriott Downtown

New York, NY

More Information

 

Other News: 

Social

Strativity has a NEW Facebook page!

Click here to Like us!

 

 

 

We are pleased to announce that Strativity has been named to the Inc. 5,000 list of America’s Fastest Growing Companies for the Second Year in a Row!

 

Learn more here