MBUSA and 360 dealers – 25,000 employees
“Strativity deeply understands what it takes to create excellent customer experiences. Through an intense focus on innovating both the employee and customer experience, Lior helps organizations recognize their true full potential and increase revenues, profits, customer loyalty, and advocacy. For anyone interested in building a thriving business, Strativity’s insights provide actionable steps to integrate into your plans for achieving success.”

 

– Stephen Cannon, President & CEO Mercedes-Benz USA, LLC

Business Challenges

Align all dealers and employees around a commitment to improving customer satisfaction in order to raise J.D. Power Sales Satisfaction Index ranking while improving employee engagement and pride in the brand.

Program Overview

Customized Customer Experience program delivered in-person to every Mercedes-Benz employee, with over 300 onsite workshops and planning sessions

Results

#1 in J.D. Power Sales Satisfaction Index rankings in 2014 and double digit sales growth 3 years in a row. Employee Engagement improved 10% in first 12 months.

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