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“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

New Article: Are You Willing to Socialize With Your Customers?

Posted: Nov 01, 2011 by Lior Arussy

Excerpt: My son recently had surgery scheduled (he is OK, thanks for asking). After my family had arrived at the surgery center at the appointed time, 9 a.m., we waited for two hours without help or any sign of progress. I asked the secretary when my son was scheduled to go into surgery, and she gave a few responses, all of them evasive. Then the nurse arrived and she, too, was full of noncommittal answers. Eventually, the administrator offered a full commitment—and his business card. Still, no one had answered my straightforward question: When is my son scheduled for surgery?

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