“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

New Article: Effective Ways to Create a Cynical Culture

Posted: Apr 02, 2012 by Lior Arussy

Excerpt: Cynicism requires a great deal of negligence to emerge in organizations. For a cynical culture to be created, it only takes one employee to start following the proven rules that will ensure Cynicism will spread into the hearts and minds of each and every employee. Unlike other corporate initiatives, cynicism does not require sponsorship from top executives. It does not require consensus and acceptance by all. All it takes are a few woeful leaders who will neglect their role, fail to engage employees and cynicism, and who will quickly become an essential host citizen in your corporate hallways to spread the epidemic.

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