“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

New Article: Employees’ Pride and Passion – Stop The Erosion – Drive Loyalty

Posted: Sep 25, 2011 by Lior Arussy

Excerpt: You can’t pay people to be proud of what they do. You can’t pay your employees to be passionate. Pride and passion are intrinsic and must come from each individual employee. Yet our research demonstrates that passion and pride among employees are scoring at the top of the loyalty drivers. A one client when presenting their customers with 29 different customer experience drivers, passion and employees’ pride scored at the top as indicators for future purchases and longevity of relationship. This finding is consistent with our studies we have conducted.

To view the full article, click here.