Report Addresses Steps CX Professionals Can Take to Build a Customer Experience Strategy
Hackensack, NJ (PRWEB) December 02, 2014
Strativity Group, a global customer experience transformation firm, is listed in the November 2014 Forrester Research, Inc. report, How To Build A Customer Experience Strategy That Works.
The report states: “In helping clients like E.ON UK develop their strategies, customer experience consultancy Strativity analyzes the gap between employee performance and customer expectations. This analysis feeds into both strategy development and the design of training to help employees learn how to deliver the new experience.”
“After over a decade of work, we have developed a complete strategic framework to achieve customer experience success,” says Strativity President, Lior Arussy. “Customer Experience must be built upon an overall framework, creatively designed and carefully constructed.”
For more information about Strativity’s customer experience services, contact [email protected], 201-808-8500.
About Strativity Group, Inc.
Strativity Group, Inc. is a global Customer Experience transformation firm. We define success by a single word: EXECUTION. Our holistic, integrated approach is unique and allows us to deliver exceptional performance, experiences and results for our clients. Our work spans multiple industries with clients that include: FedEx, Royal Mail, Mercedes-Benz, Capital One, Sage, and more. We have conducted over 150 transformation projects, impacting an estimated 220 million customers and 375,000 employees in 21 countries. For more information, visit https://strativity.com.