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“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

News and Updates – January 2014

Posted: Jan 31, 2014 by Katie Kazmierczak

 

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Webcast: Employee Engagement – Proven Methods for Lasting Impact

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Why is it that most employee engagement programs cause more damage than improvement? 

Take actions that will lead to positive, lasting change, exceptional employee performance and improved financial results. Join Strativity’s President, Lior Arussy, along with Director of Research Ed Murphy, for an Employee Engagement webcast. 

Date: Thursday, February 20
Time: 3pm – 4pm EST

Click here for more information and the registration link. 
 


 

The High Price of Disengaged Employees 

When most organizations discuss employee engagement, the focus is on how having more engaged employees will help the bottom line. Few discuss the impact disengaged employees have on their co-workers and your customers. Why do disengaged employees have a long-term impact on the bottom line? Click here to read more
 


 

Don’t Ask If You Can’t Act – The 10 Deadly Sins of Customer Surveys

Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous. Companies continually fail to understand the value and purpose of these surveys from the perspective of their customers. 

Click here to read this Strativity White Paper.
 


 

Now on the Strativity Blog…

10 Steps to Customer Feedback and Dialogue Excellence – Are You Looking at the Past, or the Future Click here to read

The Importance of Creating Consistent Customer Experiences Click here to read

 


 

CEM cert logo

 
Our CEM Certification training program will provide you with a practical, step-by-step blueprint to initiate and mange customer experiences in your organization.
 

Based on the accumulated experience of Strativity Group designing and launching customer experience programs in both Fortune 100 and emerging companies, this program will provide you with the guidelines for success.

Click here to see upcoming dates

 

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Hope you had a great start to the new year! 

– The Strativity Team