RA’ANANA, ISRAEL, March 27, 2012 – NICE announced that it will launch the first round of the NICE Executive Breakfast Series 2012, in North America, today through March 29. During the four-city event, several industry thought leaders will lead engaging discussions on how to design, execute and act upon the real, authentic, Voice of the Customer to achieve business results. Attendees will also have the opportunity to network one-on-one with their peers and NICE subject matter experts.
Keynote speaker: Mr. Lior Arussy, President of the Strativity Group, and a renowned customer experience strategist, will discuss how organizations can meet the demands of their “NOW customers” by listening and acting upon the voice of these customers. The sessions will also include real-life examples from leading brands.
“Today’s NOW customers live in real time and expect every aspect of their experience to be performed this way. Failing to adapt to the NOW customer has financial consequences,” explained Arussy. “By joining one of the NICE roundtables, you will learn how today’s NOW customers are shaping the way they interact with providers. Together we will explore the path for staying relevant and attractive in an ever increasing customer-centric world.”
Arussy will be joined by Lee Mostari, Head of Customer Transformation for NICE Fizzback, a NICE Customer Experience Solution, and Matthew Storm, Director of Innovations and Solutions at NICE Systems. Together, they will lead discussions on best practices on designing and executing a results-oriented customer feedback program and how organizations can get new insights from customer interactions that create meaningful, personal, specific and detailed attributes that drive customer behavior and ultimately drive business objectives.
NICE Executive Breakfast Series will be held on the following dates:
Date and time: March 27, 2012 9am – 11am
Location: Chicago History Museum, The Guild Room, 1601 North Clark Street, Chicago, IL 60614
Date and time: March 28, 2012 8:30am – 11am
Location: Dallas World Aquarium, The Port Hole Room, 1801 North Griffin St., Dallas, TX 75202
Date and time: March 28, 2012 8:30am – 11am
Location: Toronto Board of Trade/Oliver Bonacini, First Canadian Place, Suite 350, 77
Adelaide Street, West Toronto, Ontario Canada M5X 1C1
Date and time: March 29, 2012 8:30am – 11am
Location: Miami Science Museum, 3280 South Miami Avenue, Miami, FL
NICE is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media Contact
Erik Snider, +1 877 245 7448, [email protected]
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems’s marks, please see: http://www.nice.com/nice-trademarks.
About Strativity Group, Inc.
Strativity Group, Inc. is a global research and consulting firm advising organizations on creating lasting, profitable relationships with their customers and employees through the transformation of their strategies and execution to revolve around the customer experience. Strativity Group was founded 10 years ago and has successfully completed more than 140 projects worldwide. These projects have impacted over 200 million customers and 300,000 employees.
Strativity Group, Inc. works with both Global 2000 companies as well as emerging businesses around the world. Our clients include Royal Caribbean, MasterCard, Iron Mountain, Nokia, Computer Associates, SAP, American Management Association, Seagate, Honeywell, Siemens, Dimension Data, FedEx, CATIC, OptumRx, University of Pennsylvania, Gaylord Hotels, BCBS Minnesota, Capital One, Wyeth, Sage, Herbalife, Akibia, National, Lockheed Martin, Crown Plaza Hotels & Resorts and Nordea.
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forwardlooking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.