“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

October News: The Secret to Accelerating Organizational Transformation, and more

Posted: Oct 31, 2014 by Katie Kazmierczak




October 2014 News & Insights


Strativity Company Logo


Website News 

The NEW! 


We have improved our user experience by offering direct access to the hottest topics in the industry. Visit our new landing pages that offer inspiring and informative content about customer experience, employee engagement, cultural transformation and more! 
Click here to see the new look


Coming February 2015 

CX Masters – Making a Difference in World Causes



An experiential, invitation-only learning program designed for 20 senior executives, participants will discover an accelerated innovation process for implementing customer experience frameworks while also redesigning the customer experience for the American Diabetes Association. Learn more about this exciting program that will impact the lives of nearly 30 million Americans living with diabetes. 
Date: February 3-4, 2015
Location: Mandarin Oriental, Las Vegas, NV 


Contact for pricing and availability. 



Upcoming Webcast 



No employee likes change, which is the very obstacle to any change management program. Discover why you need to move from change management to cause management, and why it is imperative that you present a challenge as an opportunity to make a difference. 
Sign up to watch Lior Arussy and Melissa Sturno’s presentation from The Conference Board’s 2014 Change Management Conference. The web event will be followed by a live Q&A with the presenters. 



Next Generation Customer Journey Mapping – Actionable, Results-Driving Tools  


Customer Journey Mapping is a critical step in customer experience transformation. However, many such initiatives have ended up as just a colorful poster rather than a concrete strategy. Designing effective, actionable customer journeys is the focus of this joint webcast with Bruce Temkin and Lior Arussy. 

Watch here




Thank you for your continued support!


– The Strativity Team 


In brief: 


November 17, 2014

3pm – 4pm EST 

B-Cause: Accelerating Organizational Transformation 

Click to Register


February 3-4, 2015

CX Masters at the Mandarin Oriental, Las Vegas

Contact us for availability



What’s new…



Become Your Organization’s Architect – Think Outside the Box

Click to read


Are Your Customer Experience Enablers Sabotaging Your Customer Centricity Efforts? 

Click to read



Why Customer Experience Applies to Everyone

Click to read





We are pleased to announce that Strativity has been named to the Inc. 5,000 list of America’s Fastest Growing Companies for the Second Year in a Row!


Learn more here






Follow us on Twitter






Videos on organizational transformation, customer experience, innovation and more at the Strativity YouTube Channel.