Blogs

[Podcast] “How to Effectively Respond to Change” with Lior Arussy20190910180647

[Podcast] “How to Effectively Respond to Change” with Lior Arussy

Blogs
Check out VoiceAmerica‘s new episode, “How to Effectively Respond to Change,” featuring Strativity founder ...
Change Management Part 1: Why Companies Fail to Change20190717223621

Change Management Part 1: Why Companies Fail to Change

Blogs
91% of companies have experienced a failure when trying to launch an organizational change initiative. Most often, there’s on...
5 Things the Auto Industry Should Invest in with Electric Vehicles20190618130128

5 Things the Auto Industry Should Invest in with Electric Vehicles

Blogs
Early adopters of Electric Vehicles (EVs) and others exploring EV options report being largely underwhelmed by the knowledge,...
Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference20190618113848

Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference

Blogs
The team here at Strativity is a big fan of Forrester’s annual CX conference. For the last few years, we’ve attended, present...
Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650

Forrester’s Evaluation of CX Strategy and Business Transformation Providers

Blogs
Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forreste...
5 Key CX Takeaways from the Medallia Experience Conference20190610153228

5 Key CX Takeaways from the Medallia Experience Conference

Blogs
Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience mana...
EVs ARE HERE … Is the US Auto Industry Ready?20190430122034

EVs ARE HERE … Is the US Auto Industry Ready?

Blogs
Quick answer: No! OK … that’s not very helpful, is it? Let’s dig in a bit. The reality is electric vehicles (EVs) are about t...
Before & After Design Thinking20190329155734

Before & After Design Thinking

Blogs
It’s not uncommon that I hear clients ask for clarity around what Design Thinking is all about. Some of them hear the buzzwor...
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238

The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences

Blogs
We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executi...
Are You in a Reliability Business? Focus on These Two Things to Upgrade Your Customers’ Experience20190117102440

Are You in a Reliability Business? Focus on These Two Things to Upgrade Your Customers’ Experience

Blogs
A few years ago, we were working with a global shipping and logistics company to solve some basic challenges related to custo...
What Tesla Tells Us About Product- vs. Experience-based Differentiation20190117101808

What Tesla Tells Us About Product- vs. Experience-based Differentiation

Blogs
What truly differentiates a company? Lots of things. Products come immediately to mind. Great products have helped create man...
Tackling Your Structure and Your Culture in Parallel, Not Sequentially20181218104106

Tackling Your Structure and Your Culture in Parallel, Not Sequentially

Blogs
A few colleagues and I were recently facilitating a co-creation workshop with a group of Director and VP level managers at a ...
Three Journey Mapping Rules You Should Break (Sometimes)20181218103633

Three Journey Mapping Rules You Should Break (Sometimes)

Blogs
Journey Mapping is only two words, but it seems to have infinite definitions and implementation possibilities. On the surface...
Overcoming the Five Escapes of Senior Executives20181218102912

Overcoming the Five Escapes of Senior Executives

Blogs
Yes, you were assigned to lead the customer experience (CX) transformation. You’ve done your journey mapping, and your custom...
Customer & Employee Experience: The Icing or the Cake?20181010160139

Customer & Employee Experience: The Icing or the Cake?

Blogs
What truly differentiates any company? Well, lots of things. Products, of course, are right up at the top. Great products hel...
Your CX Is Stuck, Now What? 7 Tips To Get Moving In The Right Direction20180718100356

Your CX Is Stuck, Now What? 7 Tips To Get Moving In The Right Direction

Blogs
By Lior Arussy, appearing in CustomerThink.com 2018 has been declared as a year of reckoning by Forrester. At the top of Forr...
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