Blogs
CX Consulting 101: Mobilize Your Employees to Deliver Better CX20200115102453
CX Consulting 101: Mobilize Your Employees to Deliver Better CX
Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients...
Five Customer Experience Trends for 202020191216234035
Five Customer Experience Trends for 2020
Blogs
The customer experience landscape is always in motion, but that’s no excuse to sit back and let your organization’s CX fall a...
Customer Journey Management: Keeping Your CX on Track20191209000021
Customer Journey Management: Keeping Your CX on Track
Blogs
Customer journey management is one of the best methods an organization can use to continuously improve customer experience (C...
CX Consulting 101 – Top Principles of Customer Experience Design20191125180112
CX Consulting 101 – Top Principles of Customer Experience Design
Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients...
CX Consulting 101 – Using CX Research to Understand Your Current State20191121001954
CX Consulting 101 – Using CX Research to Understand Your Current State
Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadbloc...
CX Consulting 101 – How to Align Your Organization to Activate Change20191018200243
CX Consulting 101 – How to Align Your Organization to Activate Change
Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadbloc...
Change Management Part 2: The Secret Ingredient of Change Resilience20190924170249
Change Management Part 2: The Secret Ingredient of Change Resilience
Blogs
Change resilience is the ability to adapt to change in a faster and more full way. This core competence plays an important ro...
[Podcast] “How to Effectively Respond to Change” with Lior Arussy20190910180647
[Podcast] “How to Effectively Respond to Change” with Lior Arussy
Blogs
Check out VoiceAmerica‘s new episode, “How to Effectively Respond to Change,” featuring Strativity founder ...
Change Management Part 1: Why Companies Fail to Change20190717223621
Change Management Part 1: Why Companies Fail to Change
Blogs
91% of companies have experienced a failure when trying to launch an organizational change initiative. Most often, there’s on...
5 Things the Auto Industry Should Invest in with Electric Vehicles20190618130128
5 Things the Auto Industry Should Invest in with Electric Vehicles
Blogs
Early adopters of Electric Vehicles (EVs) and others exploring EV options report being largely underwhelmed by the knowledge,...
Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference20190618113848
Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference
Blogs
The team here at Strativity is a big fan of Forrester’s annual CX conference. For the last few years, we’ve attended, present...
Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650
Forrester’s Evaluation of CX Strategy and Business Transformation Providers
Blogs
Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forreste...
5 Key CX Takeaways from the Medallia Experience Conference20190610153228
5 Key CX Takeaways from the Medallia Experience Conference
Blogs
Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience mana...
EVs ARE HERE … Is the US Auto Industry Ready?20190430122034
EVs ARE HERE … Is the US Auto Industry Ready?
Blogs
Quick answer: No! OK … that’s not very helpful, is it? Let’s dig in a bit. The reality is electric vehicles (EVs) are about t...
Before & After Design Thinking20190329155734
Before & After Design Thinking
Blogs
It’s not uncommon that I hear clients ask for clarity around what Design Thinking is all about. Some of them hear the buzzwor...
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences
Blogs
We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executi...
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