Blogs CX Consulting 101 – How to Align Your Organization to Activate Change20191018200243 CX Consulting 101 – How to Align Your Organization to Activate Change Blogs Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadbloc... Read more Change Management Part 2: The Secret Ingredient of Change Resilience20190924170249 Change Management Part 2: The Secret Ingredient of Change Resilience Blogs Change resilience is the ability to adapt to change in a faster and more full way. This core competence plays an important ro... Read more [Podcast] “How to Effectively Respond to Change” with Lior Arussy20190910180647 [Podcast] “How to Effectively Respond to Change” with Lior Arussy Blogs Check out VoiceAmerica‘s new episode, “How to Effectively Respond to Change,” featuring Strativity founder ... Read more Change Management Part 1: Why Companies Fail to Change20190717223621 Change Management Part 1: Why Companies Fail to Change Blogs 91% of companies have experienced a failure when trying to launch an organizational change initiative. Most often, there’s on... Read more 5 Things the Auto Industry Should Invest in with Electric Vehicles20190618130128 5 Things the Auto Industry Should Invest in with Electric Vehicles Blogs Early adopters of Electric Vehicles (EVs) and others exploring EV options report being largely underwhelmed by the knowledge,... Read more Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference20190618113848 Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference Blogs The team here at Strativity is a big fan of Forrester’s annual CX conference. For the last few years, we’ve attended, present... Read more Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650 Forrester’s Evaluation of CX Strategy and Business Transformation Providers Blogs Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forreste... Read more 5 Key CX Takeaways from the Medallia Experience Conference20190610153228 5 Key CX Takeaways from the Medallia Experience Conference Blogs Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience mana... Read more EVs ARE HERE … Is the US Auto Industry Ready?20190430122034 EVs ARE HERE … Is the US Auto Industry Ready? Blogs Quick answer: No! OK … that’s not very helpful, is it? Let’s dig in a bit. The reality is electric vehicles (EVs) are about t... Read more Before & After Design Thinking20190329155734 Before & After Design Thinking Blogs It’s not uncommon that I hear clients ask for clarity around what Design Thinking is all about. Some of them hear the buzzwor... Read more The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238 The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences Blogs We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executi... Read more Are You in a Reliability Business? Focus on These Two Things to Upgrade Your Customers’ Experience20190117102440 Are You in a Reliability Business? Focus on These Two Things to Upgrade Your Customers’ Experience Blogs A few years ago, we were working with a global shipping and logistics company to solve some basic challenges related to custo... Read more What Tesla Tells Us About Product- vs. Experience-based Differentiation20190117101808 What Tesla Tells Us About Product- vs. Experience-based Differentiation Blogs What truly differentiates a company? Lots of things. Products come immediately to mind. Great products have helped create man... Read more Tackling Your Structure and Your Culture in Parallel, Not Sequentially20181218104106 Tackling Your Structure and Your Culture in Parallel, Not Sequentially Blogs A few colleagues and I were recently facilitating a co-creation workshop with a group of Director and VP level managers at a ... Read more Three Journey Mapping Rules You Should Break (Sometimes)20181218103633 Three Journey Mapping Rules You Should Break (Sometimes) Blogs Journey Mapping is only two words, but it seems to have infinite definitions and implementation possibilities. On the surface... Read more Overcoming the Five Escapes of Senior Executives20181218102912 Overcoming the Five Escapes of Senior Executives Blogs Yes, you were assigned to lead the customer experience (CX) transformation. You’ve done your journey mapping, and your custom... Read more Load more Step 1 of 4 25% How Can We Help? 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