Blogs

Contact Centers and Coronavirus: 5 Ways to Adapt and Find Future Gains20200330133144

Contact Centers and Coronavirus: 5 Ways to Adapt and Find Future Gains

Blogs
The rapid onset and spread of COVID-19 has disrupted the world we live in. We’re all pulling together in this moment to prote...
CX Consulting 101: How to Amplify Your Organizational Transformation20200306123624

CX Consulting 101: How to Amplify Your Organizational Transformation

Blogs
Throughout Strativity’s 17+ years, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks...
CX Consulting 101: Mobilize Your Employees to Deliver Better CX20200115102453

CX Consulting 101: Mobilize Your Employees to Deliver Better CX

Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients...
Five Customer Experience Trends for 202020191216234035

Five Customer Experience Trends for 2020

Blogs
The customer experience landscape is always in motion, but that’s no excuse to sit back and let your organization’s CX fall a...
Customer Journey Management: Keeping Your CX on Track20191209000021

Customer Journey Management: Keeping Your CX on Track

Blogs
Customer journey management is one of the best methods an organization can use to continuously improve customer experience (C...
CX Consulting 101 – Top Principles of Customer Experience Design20191125180112

CX Consulting 101 – Top Principles of Customer Experience Design

Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients...
CX Consulting 101 – Using CX Research to Understand Your Current State20191121001954

CX Consulting 101 – Using CX Research to Understand Your Current State

Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadbloc...
CX Consulting 101 – How to Align Your Organization to Activate Change20191018200243

CX Consulting 101 – How to Align Your Organization to Activate Change

Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadbloc...
Change Management Part 2: The Secret Ingredient of Change Resilience20190924170249

Change Management Part 2: The Secret Ingredient of Change Resilience

Blogs
Change resilience is the ability to adapt to change in a faster and more full way. This core competence plays an important ro...
[Podcast] “How to Effectively Respond to Change” with Lior Arussy20190910180647

[Podcast] “How to Effectively Respond to Change” with Lior Arussy

Blogs
Check out VoiceAmerica‘s new episode, “How to Effectively Respond to Change,” featuring Strativity founder ...
Change Management Part 1: Why Companies Fail to Change20190717223621

Change Management Part 1: Why Companies Fail to Change

Blogs
91% of companies have experienced a failure when trying to launch an organizational change initiative. Most often, there’s on...
5 Things the Auto Industry Should Invest in with Electric Vehicles20190618130128

5 Things the Auto Industry Should Invest in with Electric Vehicles

Blogs
Early adopters of Electric Vehicles (EVs) and others exploring EV options report being largely underwhelmed by the knowledge,...
Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference20190618113848

Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference

Blogs
The team here at Strativity is a big fan of Forrester’s annual CX conference. For the last few years, we’ve attended, present...
Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650

Forrester’s Evaluation of CX Strategy and Business Transformation Providers

Blogs
Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forreste...
5 Key CX Takeaways from the Medallia Experience Conference20190610153228

5 Key CX Takeaways from the Medallia Experience Conference

Blogs
Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience mana...
EVs ARE HERE … Is the US Auto Industry Ready?20190430122034

EVs ARE HERE … Is the US Auto Industry Ready?

Blogs
Quick answer: No! OK … that’s not very helpful, is it? Let’s dig in a bit. The reality is electric vehicles (EVs) are about t...
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