Proven Customer Experience Methodology Now Available in Germany and Spain

Posted On February 14, 2012
By Lacey Stephen

ROCHELLE, PARK, N.J., Feb. 14, 2012 – Strativity Group, Inc. (, today announced the expansion of its customer experience consulting network to Germany and Spain. Through a formation of a strategic alliance with consulting firm Buljan and Partners, headquartered in Madrid, Spain, Strativity will reach to organizations in Spain and Germany seeking to enhance their customer experience, differentiation and profitability.

With proven track record of over 140 transformation projects in 20 countries and over 200 million customers, Strativity is bringing to Spain and Germany diverse set of tools for customer experience success. These offerings which include Experience 360®, Experience Inventory(TM), Experience Innovation workshops, CEM Certification, The Economics of Customer Experience(TM), Customer Strategy Assessment(TM) as well as Evolve Your Performance(TM) training programs and will be adapted to local market requirements.

“We are enthusiastic about this alliance and the future prospects with Buljan and Partners,” said Lior Arussy, CEO of Strativity Group. “Buljan and Partners’ core principles correspond to the core principles of Customer Experience Management. This is an opportunity to bring our proven methodology to new markets and address the needs of our global clients. Buljan and Partners have garnered an impressive list of clients and it is an honor to partner with them.”

A Customer Experience Management (CEM) consultancy, Buljan and Partners delivers services in both Spain and Germany. The company was founded in 2002 and offers a wide range of services and practical knowledge in Consultancy, HR and Training.

Sylvana Buljan, CEO of Buljan and Partners said, “The partnership with Strativity gives our current service portfolio a huge step towards innovation and diversification in positioning customer centric management in our markets. Strativity perfectly fits into our understanding of doing business, and creating memorable experiences for our clients.”

For more information about the partnership and the available services visit or or contact:

President Strativity Group Inc, Lior Arussy: +1 201 843-1315

CEO Buljan and Partners Spain, Silvana Buljan: +34 91 448-8882

CEO Buljan and Partners Germany, Harald Baumeister: +49 89 46137967

About Strativity Group, Inc.
Strativity Group, Inc. is a global research and consulting firm advising organizations on creating lasting, profitable relationships with their customers and employees through the transformation of their strategies and execution to revolve around the customer experience. Strativity Group was founded 10 years ago and has successfully completed more than 140 projects worldwide. These projects have impacted over 200 million customers and 300,000 employees.

Strativity Group, Inc. works with both Global 2000 companies as well as emerging businesses around the world. Our clients include Royal Caribbean, MasterCard, Iron Mountain, Nokia, Computer Associates, SAP, American Management Association, Seagate, Honeywell, Siemens, Dimension Data, FedEx, CATIC, OptumRx, University of Pennsylvania, Gaylord Hotels, BCBS Minnesota, Capital One, Wyeth, Sage, Herbalife, Akibia, National, Lockheed Martin, Crown Plaza Hotels & Resorts and Nordea.

About Buljan and Partners
Buljan and Partners Consulting is a Madrid and Munich based professional services company specialized in implementing CRM/CEM strategies and processes at blue-chip and SMB clients, e.g. BMW Group, Mediamarkt – Saturn, British American Tobacco, Microsoft, Jungheinrich. The focus lies in preparing the entire organization to work in a customer oriented way, by improved, customer centric processes and system support, as well as the motivation and development of staff – the internal customer.

Buljan and Partners combines the advantages of a small, flexible and agile organizational structure with the proven experience of a highly qualified team. This supports the company’s strategic claim “exceeding expectations”, to quickly respond to the needs and requests of customers with a high quality in results.