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White Papers

We keep our finger on the pulse of CEM in many different organizations by quantitatively evaluating the key issues, challenges and strategic imperatives that drive companies to implement…

Engaged Employees Deliver Higher Customer Satisfaction and Greater Profitability

White paper posted: Aug 12, 2014

In an ever increasing customer‐centric world employees are the key to unlocking customer loyalty and higher profits, but many companies neglect those on the front line of delivering customer experience. Why? They feel there is no empirical evidence of the linkage between customer actions and employee engagement.  

The conclusive results detailed in this case study demonstrate that employees do, in fact, directly impact customer satisfaction and profits. Employee engagement is no longer “fluff” or a “soft issue,” but rather a core, differentiating factor that needs to be developed and managed with the same rigor as any other operational discipline in the organization.

 

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2014 Customer Experience in Action Study - Executive Summary

White paper posted: Mar 27, 2014

Few companies are using customer experience as a means to differentiate themselves in the marketplace. Most companies are struggling with getting the basics right: speed, personalization, cost, simplicity and having a complete solution - the transactional needs. To be competitive, your company must move quickly to become customer-centric, and we have identified the five (5) core customer experience components that companies must focus on to get there. 

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Don't Ask If You Can't Act – The 10 Deadly Sins of Customer Surveys

White paper posted: Jan 31, 2014

Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous. Companies continually fail to understand the value and purpose of these surveys from the perspective of their customers. In the absence of this understanding, companies fail to act and deliver the requisite changes that their customers have come to expect. Learn more in this Strativity White Paper

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Capable, Ready and Willing – The Employee at the Center of the Customer Experience

White paper posted: Dec 06, 2013

Differentiating one’s products and services from competitors is becoming more difficult, and the prevalence of competitive alternatives – often times at relatively inexpensive prices – only increases the challenge to offer value-adding solutions that satisfy customers. While considerable investment and resources have been focused on customers during the last several years, many companies have neglected those individuals on the front lines of delivering the customer experience – their employees. Learn more in this Strativity White Paper. 

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2013 Corporate Love Meter

White paper posted: Feb 13, 2013

What’s Love Got To Do With It – The (Not) Romantic Novel Version

The state of company customer love relationships is quite sad. They admit that they are no longer loyal. Communication was good during the dating phase (sales) but withered afterwards. Today, many communicate only when complaints arise. Like an old married couple who lost the spark, they focus on the rational side of the relationship, like convenience and comfort and have forgotten all about love and emotions. The excitement is no longer there.

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The Five Delight Drivers White Paper - Executive Summary

White paper posted: Sep 13, 2012

It is the same routine. You are at your wireless provider company store and you are arguing a $4.95 roaming charge that was applied without your permission or knowledge in your last month’s bill. After 45 minutes of arguing, you win. The charge is removed. You are now approaching the Louis Vuitton store and are ready to spend $3,000 on a new purse for your spouse. Asking for a discount is out of question. You pay the requested price even though few stores away there is a Michael Kors store that will sell you a similar purse for less than $700. How do you justify a 45 minute argument about $4.95 while dropping $3,000 on a Luis Vuitton bag without even attempting to ask for a discount? What happened to your financial discipline?

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2009 Canadian Citizen Experience Study

White paper posted: Oct 21, 2010

In the course of a single day, a Canadian can apply for a passport, shop at a major chain, dine at a local restaurant and call their credit card company. Increasingly, citizens expect to receive the same experience from government ministries and agencies that they receive from private sector companies. As such, it is critical for the public sector to understand how citizens perceive the experience they are receiving and for government ministries to prioritize their investments on those aspects of the citizen experience that have the greatest impact on public attitudes to the government. This is the same process that smart private sector companies are undergoing as they move from a product-centric to a customer centric approach.

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2010 Social Media Engagement Study

White paper posted: Apr 01, 2010

As social media reaches new heights in terms of awareness among corporate executives, we endeavored to discover what consumers expect from their social experience with vendors. Our objective was to obtain answers to the following questions:

  1.  What is the current social media scene in terms of real usage? 
  2. How do consumers rank businesses’ commercial involvement in social media? 
  3. What guidance can we provide to vendors that seek to participate in social media activities with their consumers? 
  4. Will social media channels replace or complement traditional channels of commercial interactions?
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2010 Customer Experience Consumer Study

White paper posted: Apr 01, 2010

Consumers notice and financially reward companies that deliver superior customer experiences. This verdict was delivered loud and clear in the 2010 Strativity Group Consumer Experience Study. In a study conducted among 930 consumers from the US and Canada, consumers declared that customer experience matters to them and they will reward it by paying higher prices, giving companies a greater share of wallet, would recommend to friends and would establish longer relationships with vendors. 73% of consumers stated that they would expand their purchases with a vendor by 10% or more if the customer experience was superior. 55% of consumers agreed that they would stay with a company for 10 years or more if the customer experience was superior and 58% said they would recommend the company to others.

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Public Service at Your Service

White paper posted: Dec 04, 2009

Customer experience management has taken the business world by storm. Organizations large and small across every conceivable industry are racing to deliver a better customer experience to differentiate themselves from their competitors. Strativity Group’s annual customer experience management study found that 80% of respondents view their organizations’ customer experiences as being more important today than they were 3 years ago. Companies are increasingly recognizing that they need to adapt their organizations to meet customer needs, deliver more complete solutions and do so in an authentic and emotionally engaging fashion.

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Collaborative Customer Service (Sponsored By Astute Solutions)

White paper posted: Oct 28, 2009

The race is on. Tough economic conditions and fierce competition are making it exceedingly difficult to encourage consumers to part with their limited budgets. To thrive in today’s environment, companies must offer not only more compelling products and services, but also exceptional customer experiences.

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The Customer Centric Enterprise (Sponsored By SAP)

White paper posted: Oct 01, 2009

Attempts at customer centric transformation are continuing at an accelerated pace throughout organizations worldwide as companies seek to differentiate themselves from their competitors through greater customer intimacy and exceptional customer experiences. For their part, customers are increasingly demanding greater value for their money and innovative experiences to satisfy their needs. Not only are they demanding greater value and innovative experiences but they also have a louder microphone than ever before with powerful web mediums through which they can communicate with untold millions. The advent and subsequent proliferation of these new mediums and accompanying power has ushered a new era for customers – where vendor dominance and control have given way to more equitable relationships.

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2009 Global Customer Experience Management Benchmark Study

White paper posted: Mar 02, 2009

Leading Companies Increase Their Customer Experience Investment in Tough Economic Times According to Surprising New Study; Strativity Group Reveals Results of Their 2009 Customer Experience Benchmark Study Online.

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2009 Canadian CEM Benchmark Study Results (Sponsored By Telus)

White paper posted: Mar 02, 2009

Customer experience strategies continue to be a more important part of organizations’ agendas than in the past three years despite the current economic downturn, according to 80% of executives surveyed in Strativity Group’s 2009 Customer Experience Management (CEM) Benchmark Study.  Further, the consensus regarding the importance of customer experience as a business strategy is beginning to result in improvements in several key measures of customer focus.

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2009 Customer Experience Consumer Study

White paper posted: Mar 02, 2009

Customers continue to reward exceptional customer experience even in tough economic times, according to Strativity’s 2009 Customer Experience Consumer Study of 1,994 consumers. Premium price, longer relationships and willingness to purchase more are among the ways customers reciprocate for receiving exceptional experiences. At a time when companies are considering cutting their investments in customer experience and customer service, corporate executives need to balance any potential savings in costs by the loss in revenue due to providing inferior experience.

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Economics of Customer Experience™ Building the Business Case for Customer Experience Transformation

White paper posted: Aug 15, 2008

Customer Experience is hot today. As the battle to attract new customers intensifies, companies are increasingly proclaiming a renewed commitment to their existing customers. They are creating positions with titles like Chief Customer Officer and Vice President of Customer Experience. In many cases, entire teams are dedicated to improving the customer experience. Companies rush to measure their customers’ loyalty. Yet, despite this increase in focus on the customer experience, fewer than 44% of the 379 global executives surveyed in our recent customer experience management benchmarking study believe that their companies deserve their customers’ loyalty.

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2008 CEM Benchmark Study - Executive Summary

White paper posted: Mar 03, 2008

Companies interested in earning their customers’ loyalty through delightful customer experiences should focus on delivering a customized and value added solution first before attempting to delight their customers with bells and whistles. Despite much fanfare about exotic designs of customer experiences, customers are still seeking companies that solve their entire issue rather than just a portion of the problem. This is the clear message of Strativity Group’s latest Customer Experience Management Benchmarking study. The 379 executives who responded to the CEM Benchmarking study noted overwhelmingly that customers are more interested in solutions that are customized, complete and delivered quickly and simply than they are in products that target their emotions.

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Capturing The Loyalty Opportunity: The Cost Of Doing Nothing (Sponsored By Right Now Technologies)

White paper posted: Nov 01, 2007

Succeeding in business is a straightforward matter – focus on customers and amaze them with experiences that exceed their expectations. They will respond with repeat business and longer loyalty. This would seem to be a simple, common-sense guideline; particularly since an organization’s customer experience represents its core value proposition and reflects corporate health and brand strength. However, the majority of companies appear to lack any true sense of urgency for designing and executing customer experience strategies. While organizations proclaim that “the customer is king” and consistently declare their love and commitment to customers, too many either wait excessively before acting on their declarations or rely on self-serving, efficient and transactional business models, as opposed to the generous, long-term nurturing required for real relationships. A recent CMO Council survey of business to business technology buyers found that while 56% of IT vendors perceived themselves as being extremely customer centric, only 12% of customers agreed.

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Customer Service as a Competitive Differentiator – The CEO’s Agenda (Sponsored By Verint)

White paper posted: Jun 01, 2007

Is your organization’s brand promise about cutting-edge innovation? Honesty and integrity? Innovation? Great customer service? Now, how do your customers perceive your company? Does brand perception reflect the brand promise?

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Serving the Uncompromising Customer (Sponsored By Right Now Technologies)

White paper posted: Jun 01, 2007

In our previous white Paper “Doing Business Right Now – Your Customers Won’t Wait,” we established the importance and necessity of incorporating the elements of service timeliness and product or service quality in providing experiences that excite and delight customers. Based on the 2007 Doing Business Right Now study of marketing and call center managers, the white paper concluded that customers are increasingly demanding tailored experiences and customized service, and are unwilling to compromise on service speed or experience quality. Along with the overwhelming majority of survey participants, we expressed our belief that demands for speed and highly customized experiences would only increase in the future as a result of consumer and competitive pressures.

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2007 Attorney Business Index (Sponsored By Catic)

White paper posted: May 05, 2007

As part of CATIC’s commitment to complete attorney success, the company established a new measure to monitor and benchmark the health of attorneys’ business practices. Established in 2006, the CATIC Attorney Business Index (ABI) is based on an annual survey of attorneys from the northeast region of the United States. The study is designed to provide attorneys with business guidance that will help them maximize revenue, formulate optimal business strategies, identify business opportunities, assess market pricing and gain insight into the business dynamics of firms of similar and dissimilar size and geography.

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Doing Business Right Now - Your Customers Won't Wait (Sponsored By Right Now Technologies)

White paper posted: Mar 01, 2007

“I need it yesterday.” “Get this to me ASAP.” “We need this right the first time.” “I need this now!” “We need this right away.” “I can’t afford any delays.”

We hear these statements virtually every day and it seems that we are hearing them more than ever before. Our customers are demanding speed and quality at every touch point including sales, service and marketing. The ongoing “crisis mode” of delivering superior service within increasingly shrinking time frames is damaging organizations’ infrastructures and by extension, their competitiveness. This manifests itself through poor customer service, inferior products and organizations’ overall value propositions.

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Making Customer Experience a Reality: Five Steps From Vision to Execution (Sponsored By Right Now Technologies)

White paper posted: Oct 01, 2006

Customer experiences are true indicators of corporate health and brand strength; driving revenue growth, preventing customer attrition and increasing market share. They are the competitive differentiators and can help fuel an organization’s success. Yet, for all the evidence supporting customer centricity, companies remain largely product-centric with transaction rather than customer relationship-based business models. From customer interactions to empowering employees with the resources they need to deliver great experiences, the state of customer strategy execution remains poor.

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Discovering the Real Answers

White paper posted: Sep 01, 2006

Overall, the results of the study indicate that companies demonstrate a gap between their intentions when designing surveys and their execution based on the results of customer surveys. Although the majority of the respondents (59%) claim to design the surveys with strategic intentions, only a minority of the respondents (23%) manage to obtain buy in for change. Only a minority of the respondents (45%) can translate the results into actions. The growth in the number of customer surveys being conducted does not seem to lead to greater actions as a result of company interaction with customers.

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2006 Real Estate Transactions Loyalty Drivers (Sponsored By Catic)

White paper posted: Sep 01, 2006

Overall, the results of the study indicate that contrary to industry perception, price is not the most significant issues facing attorneys – it is the perception of attorney value. Only one third of respondents strongly agree that they select an attorney based on price and only 9% completely agree. Regarding perception of attorney value, only one third of respondents completely agree that their respective attorneys deliver unique and valuable service. Furthermore, only 48% completely agree that attorneys demonstrated expertise. The perception that attorneys need to enhance their service value is causing attorneys to face a growing threat from discount alternatives such as lower cost attorneys and notaries public. Only 64% of survey participants completely agree that they would not conduct a transaction without an attorney present while only 47% completely disagree that a notary public is sufficient.

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2006 Attorney Business Index (Sponsored By Catic)

White paper posted: Sep 01, 2006

As part of CATIC commitment to attorney’s success, the company established a new measure to monitor and benchmark the health of attorneys’ business practices. The CATIC Attorney Business Index (ABI) is based on a bi annual survey of attorneys from the northeast region of the United States. The study is designed to provide attorneys with business guidance that will help them formulate optimal business strategies, identify opportunities, assess market positioning (i.e. pricing, efficiency etc.) and gauge insight into the business dynamics of firms of similar and dissimilar size and geography.

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In Search of Customer Engagement (Sponsored By SharedBook)

White paper posted: Aug 01, 2006

Customer experiences are true indicators of corporate health and brand strength; driving revenue growth, preventing customer attrition and increasing market share. They are the competitive differentiators and can help fuel an organization’s success. Yet, for all the evidence supporting customer centricity, companies remain largely product-centric with transaction rather than customer relationship-based business models. From customer interactions to empowering employees with the resources they need to deliver great experiences, the state of customer strategy execution remains poor.

 

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Redefining Customer Self Service: From The Utilitarian To The Tribal Customer

White paper posted: Jul 01, 2006

Despite their best efforts to delight customers through the web, companies have rarely succeeded in elevating their web experiences beyond experience parity to a point of competitive differentiation. These sites have optimized business processes, solved problems and presented requisite information but have done little else. Customers do not generally flock to websites that look similar to next website requiring companies to compensate by lowering prices to drive traffic and increase sales. Although recent efforts to improve the self-service experience is a positive step forward, attempts to satisfy a time starved, price sensitive customer who does not seek any emotional engagement remains highly unlikely.

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Customer Experience Gap Analysis White Paper

White paper posted: Jun 01, 2006

The pursuit of delightful customer experiences is a key factor in differentiation and customer loyalty. Organizations conduct a multitude of customer surveys to understand customer needs and expectations. But despite these efforts and the resources invested, the results are often far from satisfactory.

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2006 Customer Experience Management Benchmark Study

White paper posted: Mar 01, 2006

The 2006 Global CEM study demonstrates a downward trend in corporate-customer relationships. As reflected by the responses of 309 executives, they continue to express a low level of confidence in their organizations' commitment to customers. The view from within paints a harsh picture of organizations which, despite all the declarations and programs, fail to deliver on the promise of delightful, profitable customer experiences.

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Drivers for Performance Excellence™ (DPE™)

White paper posted: Sep 01, 2005

Every executive today faces the challenge of improving employee performance. Employee performance excellence is not a one time event, but rather an ongoing ever-evolving process. Through this improvement, executives expect productivity to rise and costs to decrease. In business terms, better performance often translates into better customer relationships and therefore increases revenues and profitability. However, many executives are frustrated that they cannot reach their desired level of employee performance. Employees’ commitment to their companies and products is not at the optimal level. This White Paper addresses the question of performance drivers at the root cause level.

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2005 Customer Experience Management Benchmark Study

White paper posted: Mar 01, 2005

Overall the Global 2005 Customer Experience Management Study indicates that corporations remained consistent in their weak approach to customers. Results related to understanding the economics of relationships worsened as did the value of the customer relationship. Therefore, we decided to title the study results "No Money, No Love". In the absence of understanding customer value, companies do not deliver the love and the relationships required to maximize this value. The result is that overall execution of customer strategies remains far from desirable. Based on the study, we concluded that companies remained self-centric, transaction-based and product-focused. They failed to capture the financial rewards associated with successful, value-based customer strategies.

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Can You Grow As Big As You Dream? (Sponsored By SAP)

White paper posted: Jun 01, 2004

Like a parent raising a child you have big dreams for the future. You envision your business becoming the next Wal-Mart or Federal Express. Growing the business is a form of validation for the great idea you decided to pursue and take a risk for. Growth will provide the approval from customers that your intuition and choice to go against the stream was correct and all the efforts you took were worth it. And if you’re like most entrepreneurs, you focus your endeavors on bringing your organization to new heights and growing it to its maximum potential. Yet, every day as a business pioneer, you face survival challenges such as fierce competition to hire good people, lack of available and reliable information, and of course, scarce funding. As a result entrepreneurs, like yourself, tend to rely too heavily on luck and gut instincts when well-timed investments and the implementation of systems and infrastructure (such as customer databases, inventory management, and order management) can support the business’ evolution.

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2004 Customer Experience Management Benchmark Study

White paper posted: Mar 01, 2004

The 2004 Global Customer Experience Management Study, conducted throughout 2004, indicates that the company / customer relationship is deteriorating. Executives surveyed indicate that this year, as in the past, their companies continued to take the customer for granted. Despite the general upward trend in the economy, companies have not increased or improved their investment in their customer relationship. They did not exhibit the caring and commitment which would have resulted in them deserving the customer's loyalty. Only a minority of the executives (40.6%) believe that they actually do deserve the customer's loyalty based on the total value provided by the company.

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2003 Customer Experience Management Benchmark Study

White paper posted: Mar 03, 2003

A year long study of attitudes toward customer loyalty and customer experience
management among customer service executives and marketing executives indicates that
the weakest area of customer relationships is not relationship building, but rather the core
value proposition/customer experience. The majority of employees lack the conviction of
their product’s or service’s value and do not agree that their company deserves the
customer’s loyalty.

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Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


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Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download:

Thank you for visiting Strativity.com!

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation. We define success by a single word: Execution.


Close this popup

Please enter your Name and Business Email Address to receive your instant download: