“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

September News: The Best Offensive Strategy is a Customer-Centric One

Posted: Sep 15, 2015 by Brianne Spinelli



News and Insights
September 2015

Monthly Motivation:

“When the sales pitch is exceptional, the customers’ expectations are heightened to levels that are almost impossible to satisfy. When service is exceptional, you create a loyal customer. Invest heavily in delivering, not in promising the exceptional.” – Exceptionalize It!

This brand new Harvard Business Review report, sponsored by Strativity, explores the challenges faced when implementing customer-centric strategies.

With insights from Sunil Gupta, Harvard Business School professor, and Joseph Michelli, author of The Starbucks Experience, among others, this study is a must-read. More…

Learn more about making customer-centric strategies take hold

Join Strativity for a free webinar on Sept. 30th
at 1:00 PM EDT 
as we discuss the findings from the recent HBR study.
Strativity’s Jason Burnham reflects on finding personal purpose, pursuing passions, & seeking fulfillment in work. This Sustainable Brands piece draws inspiration from Simon Sinek’s TED Talk, “How Great Leaders Inspire Action.” More…

Did you know about 1/3 of millennials find humor in ridiculous, automated responses?

Discover what else customers have to say about their experiences with customer feedback surveys. Download the latest CX Pulse infographic. More…

Timeless Tuesdays highlight classic Strativity expertise. Check back each week for more messages, ideas, and concepts that will endure the test of time. More…

Wharton School’s Knowledge @ Wharton 

2nd Annual Customer-Centricity Summit: High Velocity Growth Using analytics, behavior, and loyalty initiatives to understand, deliver, and retain the customers that matter most.
To register for the event at 15% off discount, use our discount code: SP15OK 

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