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In Excellence Every Day, Strativity Group’s Lior Arussy demonstrates that a company’s success is the direct consequence of the many choices its people make daily. His inspired (and inspiring) remedy is the “Daily Choice,” a strategy that empowers employees to reach new heights of excellence—delighting customers and achieving superior results from the bottom up.
 
Each month, on hci.org’s employee engagement channel, we’re sharing excerpts from the chapter entitled, “Leading Your Employees to Excellence.” This month’s excerpt focuses on serving the employee. If you don’t give your employees the tools and information they need to excel, you not only make it virtually impossible for them to deliver excellence, you send the dispiriting message that the company does not value their work. For managers to awaken the excellence of their employees, they must remove the bureaucratic obstacles and provide the tools, information and authority employees need to perform.

Free Chapter Download

This download is also posted on the Human Capital Institute website.

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Excerpts from Customer Experience Strategy: Building a Delight-Enabling Staff

Excerpts from Customer Experience Strategy: The Foundation of Employee Experience

Employees Are Key to Customer Loyalty – Here’s Why

Engaging Employees and Igniting the Love of the Customer: A Journey to Number One

Three Effective Ways to Create a Cynical Culture

Capable, Ready and Willing: The Employee at the Center of the Customer Experience

Employee Engagement – Don’t Make the Wrong Assumptions

On-demand webcast: Employee Engagement: Proven Methods For Lasting Impact