Serving Your Employees – Excerpts from Excellence Every Day

Posted On April 23, 2014
By Marketing

In Excellence Every Day, Strativity Group’s Lior Arussy demonstrates that a company’s success is the direct consequence of the many choices its people make daily. His inspired (and inspiring) remedy is the “Daily Choice,” a strategy that empowers employees to reach new heights of excellence—delighting customers and achieving superior results from the bottom up.
Each month, on’s employee engagement channel, we’re sharing excerpts from the chapter entitled, “Leading Your Employees to Excellence.” This month’s excerpt focuses on serving the employee. If you don’t give your employees the tools and information they need to excel, you not only make it virtually impossible for them to deliver excellence, you send the dispiriting message that the company does not value their work. For managers to awaken the excellence of their employees, they must remove the bureaucratic obstacles and provide the tools, information and authority employees need to perform.

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Customer Experience Strategy

This download is also posted on the Human Capital Institute website.

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Excerpts from Customer Experience Strategy: The Foundation of Employee Experience

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Capable, Ready and Willing: The Employee at the Center of the Customer Experience

Employee Engagement – Don’t Make the Wrong Assumptions

On-demand webcast: Employee Engagement: Proven Methods For Lasting Impact