Apr 21, 2018
Journey management is defined as “an active process used to optimize the journey over time as the organization and customers evolve.” It enables an organization to remain on course in its efforts to optimize the journey and the customer experience. This six-step process of connecting journey maps to action plans doesn’t have to be daunting.
Related posts:
Workshop Playbook: 9 Exercises to Spark CX Innovation
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
Five Customer Experience Trends for 2020
The customer experience landscape is always in motion, but that’s no excuse to sit back and let your organization’s CX fall as it ma...
The customer experience landscape is always in motion, but that’s no excuse to sit back and let your organization’s CX fall as it ma...
Customer Journey Management: Keeping Your CX on Track
Customer journey management is one of the best methods an organization can use to continuously improve customer experience (CX). ...
Customer journey management is one of the best methods an organization can use to continuously improve customer experience (CX). ...