Launching the Strategy

Launching the Customer Experience Strategy

The question “How do we get started?” is really a question of “How can we reignite the fire in our organization?” If you’ve finally realized the severity of the issues associated with customer loyalty and profitablity, it means the issues are burning. You must get started, here and now.

For more, download the chapter entitled “Launching the Strategy” from Customer Experience Strategy.



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Customer Experience Strategy

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Principles of Customer Experience: Chapter 1 –  I Love My Customers