Blog

“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

Strativity Group Introduces new eBook Exceptional Service

Posted: Jun 18, 2009 by Lacey Stephen

A new addition to customer experience book series; Need2KnowTM

Rochelle Park, NJ, June 16, 2009 – Strativity Group, a customer experience research and consulting firm, announced the release of its new eBook, Exceptional Service, a new addition to its customer experience series Need2KnowTM. The new book series provides busy executives with short, highly focused content on select subjects such as branding, customer service and customer experience strategy.

The latest book in the Need2KnowTM series is Exceptional Service, which explores the role of human interactions in a world of self service. It examines the role of human interactions such as those in the retail stores, bank branches and customer service in a world where self service permeates every aspect of our lives. The book explores the trends shaping the role of human interaction and proposes a new agenda for the role human interactions should play in the overall customer experience.

Exceptional Service will be available for a limited time as a complementary eBook on Strativity.com. To download a complimentary copy of Exceptional Service, please visit https://strativity.com/resourses/books-bystrativity/.

To learn more about Strativity Group, Inc. please visit Strativity.com.

CONTACT:
Strativity Group Inc.
Michael Starr
(201) 843-1315 ext. 1009
michaels@Strativity.com

About Strativity Group, Inc.

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in design, innovation and deployment of differentiating, profitable customer experiences. Utilizing a multidisciplinary methodology which includes diagnostics, consulting innovation, organizational readiness, employee education and communication we ensure successful execution and realization of the financial benefits. Our focus is very simple: successful execution of your customer experience strategy. These effective strategies typically deliver fast, measurable return on investment within 6-9 months.

Strativity Group. Inc. works with both Global 2000 companies as well as emerging businesses around the world. Our clients include Nokia, Computer Associates, SAP, American Management Association, Seagate Technology, Honeywell, Siemens, Dimension Data, FedEx, CATIC, Circle K, University of Pennsylvania, The Fund, Capital One, Jacada, Wyeth, Sage, Herbalife, Akibia, National, Lockheed Martin, Crown Plaza Hotels & Resorts and Nordea.

Strativity Group brings the experience and knowledge to allow your organization to successfully transform their business into a customer-centric operation. The advantages of working with Strativity Group Include:

  • Focus on execution – we are not in the report producing business
  • Methodology-based practices
  • Focus on customer strategies
  • Successful track record working with large and small companies
  • Organization wide approach
  • Experience with outsourcing companies
  • Innovative practices
  • Creative solutions and ideas to reinvent your business
  • Ability to educate and inspire employees
  • Fast and flexible work